Housekeeping Supervisor

Highgate Hotels • Salem, OR

11d • Onsite

About The Position

The Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes the Housekeeping Manager’s functions in their absence. The role oversees housekeeping staff and daily assignments, inspects work and guest rooms, maintains housekeeping supplies and records, and coordinates maintenance needs with Engineering. The supervisor also assists with staff training, may clean rooms when business needs require, and is responsible for guest satisfaction.

Requirements

• High school diploma or equivalent required.
• Ability to stand during the entire shift.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

• College coursework in a related field.
• At least two to three years of progressive experience in a hotel or related field.
• Previous supervisory responsibility.

Responsibilities

• Inspect Room Attendants’ work in assigned sections daily to ensure standards and productivity levels are met.
• When the Housekeeping Manager or Assistant Housekeeping Manager is absent, inspect all VIP rooms and report their availability to the Front Office according to hotel standards.
• Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
• Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office on time.
• Maintain key control.
• Handle Lost and Found items according to standards.
• Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
• Oversee daily duty assignments and ensure Room Attendants and House Attendants have work assignments.
• Carry an active pager or radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report progress on out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager according to standards.
• Initiate repair and maintenance work orders and forward them to Engineering; follow up until each work order is completed.
• Assist with training Housekeeping staff.
• Clean rooms when business needs dictate.
• Ensure cleaning projects are completed on a biannual basis.
• Ensure overall guest satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED