Housekeeping Supervisor

Hampton Inn•Lafayette, IN

About The Position

The Housekeeping Supervisor oversees and coordinates the housekeeping team to ensure guest rooms and public areas are clean, maintained, and serviced promptly. The role supports guest satisfaction by maintaining company cleanliness standards, coordinating service delivery, and responding to guest needs. The supervisor also assists with staff training, maintenance follow-up, inventory, safety, and departmental reporting. The position requires a high school diploma or equivalent, at least three years of housekeeping experience including one year in a supervisory role, communication and team leadership skills, basic computer skills, and in-depth knowledge of hotel services and facilities. The work involves standing and walking for nearly the entire workday and performing routine physical tasks including lifting, pushing or pulling carts, and bending, stooping, squatting, and stretching. Ivy Hospitality describes benefits that may depend on employment status. Benefits include medical, dental, and vision coverage; flexible spending and health savings accounts; life and disability insurance options; critical illness, hospital indemnity, accident, and pet insurance; 401(k) participation eligibility after 90 days of full-time employment; and accrued paid time off. Full benefits details are shared during the employee’s first 30 days. Applicants must be at least 18 years old. Ivy Hospitality is an equal opportunity employer and participates in E-Verify.

Requirements

High school diploma or equivalent.
At least three years of housekeeping experience, including at least one year in a supervisory role.
Strong verbal and written communication skills.
Ability to lead and motivate a team with minimal direct supervision.
Basic computer skills.
In-depth knowledge of hotel services and facilities.
Ability to stand and walk for nearly 100% of the working day.
Ability to lift up to 15 pounds regularly and occasionally push or pull carts weighing up to 250 pounds.
Manual dexterity to operate necessary equipment and perform cleaning and inspection tasks.
Ability to bend, stoop, squat, and stretch as part of routine duties.
Must be at least 18 years old.

Responsibilities

Oversee room cleaners’ daily activities and ensure guest rooms are cleaned promptly and efficiently according to company standards.
Inspect cleaned rooms, including VIP and early-morning make-up rooms, to verify they meet company standards.
Regularly inspect guest rooms and public areas to monitor cleanliness and maintenance quality.
Coordinate with the front desk, engineering, banquet services, and room services to support smooth operations and guest satisfaction.
Prepare and follow up on maintenance work orders for repair or replacement of furniture, fixtures, and equipment in guest rooms and public areas.
Assist with quarterly linen inventory and ensure adequate supplies are available in linen closets and carts.
Ensure guests are treated courteously and their needs are met efficiently.
Handle short-notice room-change requests and coordinate housekeeping priorities around guest needs.
Maintain safety standards, including keeping linen chutes locked and ensuring compliance with housekeeping policies and procedures.
Ensure proper handling and accounting of keys and compliance with bloodborne pathogen procedures.
Assist in training and directing new housekeeping staff and promote consistent application of company policies and standards.
Maintain accurate records of room checkouts and stayovers and submit daily reports to the housekeeping department.
Follow company work rules, procedures, and policies.