Housekeeping Supervisor

DRIFTWOOD HOSPITALITY MANAGEMENT•Houston, TX

5d•Onsite

About The Position

The Housekeeping Supervisor oversees and supports Room Attendants, Lobby Attendants, and Housepersons to ensure housekeeping tasks in guest rooms, corridors, and public spaces are completed to Driftwood’s cleanliness standards. The role includes inspecting rooms and corridors, training and monitoring team members, organizing work, responding to guest requests, and ensuring supplies and equipment are maintained. The supervisor also follows and reinforces safety, security, and company procedures and assists other housekeeping personnel as needed. The hotel operates 24 hours a day, seven days a week; operational demands may require variations in shift days, starting times, and hours worked during a week. The position is located at the Houston North Hilton in Houston, Texas, and is listed as full-time on the PM shift.

Requirements

Any combination of education and experience that provides the required knowledge, skills, and abilities.
At least six months of supervisory experience or one year of comparable housekeeping experience.
Ability to read and write basic English to complete forms such as a room status report.
Ability to provide clear direction, instruction, and guidance to subordinates.
Ability to organize and prioritize work and meet deadlines.
Ability to exercise judgment and implement control over the performance of subordinates.
Ability to provide information and answer hotel guest and colleague questions.
Time-management skills.
Ability to lift, reach, bend, stoop, stand, and walk continuously; climb stairs; and push or pull heavy equipment.
Ability to push heavy carts and lift up to 50 pounds.
Ability to stand and walk for varying lengths of time, often for long periods.
Ability to frequently twist, bend, stoop, reach, stand, walk, talk, hear, see, and smile.

Nice To Haves

High school education preferred.

Responsibilities

Visually inspect VIP rooms, guest rooms, and corridors for cleanliness and appearance.
Train and monitor the performance of room attendants and housepersons.
Provide organization, instruction, guidance, communication, and counseling, and exercise good judgment.
Ensure all assigned jobs are completed within the shift.
Keep carts and linen and supply closets clean, neat, and stocked according to departmental guidelines.
Ensure VIP supplies are in place after inspecting VIP rooms.
Report maintenance deficiencies in guest rooms and corridors.
Expedite special guest requests, such as extra towels, blankets, or pillows.
Check vacant/ready and stay-over rooms daily.
Check out-of-order rooms daily.
Identify showrooms for the Sales Department.
Turn in lost-and-found items and guest room keys.
Adhere to company policies and procedures.
Follow safety and security procedures and rules, know department fire-prevention and emergency procedures, and use protective equipment.
Report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to management.
Help provide a safe work environment by following safety and security procedures and rules.
Ensure team members maintain a neat, clean, and well-groomed appearance in accordance with the team member handbook.
Perform related duties requested by management.
Assist other Housekeeping Personnel when needed.