Housekeeping Supervisor

Sundance Mountain Resort•Sundance, UT

21h•Onsite

About The Position

The Housekeeping Supervisor is responsible for inspecting and staging lodging units to ensure a positive guest arrival experience. This role involves reinforcing cleanliness standards through training, documenting inspections for piece rate tracking, and assisting the Executive Housekeeper and Assistant Housekeeping Manager with maintaining resort standards for cottages, mountain homes, walkways, housekeeping closets, and public areas. The position requires maintaining clean, orderly, and comfortable guest accommodations both indoors and outdoors, with a willingness to work in various environments. Key duties include managing keys, radios, and devices, directly supervising 10-15 employees, ensuring the cleanliness and stocking of rooms/areas, directing housepersons, managing garbage and linen pickup, and ensuring staff adherence to cleanliness and safety standards. The supervisor must also communicate effectively with other departments, safely transport housekeepers, ensure proper uniform compliance, track returned items, complete inspection checklists, update room statuses, assist in cleaning to meet check-in times, and ensure housekeepers leave at the same time unless approved otherwise. This role requires knowledge of all Housekeeper duties and the willingness to assist with cleaning if needed. The supervisor will coach employees on prioritizing and completing duties to standard, provide performance feedback, address complaints, resolve problems, promote a positive work environment, encourage and motivate staff, use critical thinking for problem-solving, and report performance or insubordination issues to management. The supervisor will also attend progress meetings, work a schedule based on business demands, and complete other assigned duties. Supervisory responsibilities include interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems, with all applicable paperwork submitted to HR.

Requirements

High school diploma or general education degree (GED); or one to three months supervisory experience and/or training; or equivalent combination of education and experience.
Must possess working knowledge of internet navigation and electronic mail.
Operate radio for communication with staff.
Must possess a valid U.S. Drivers' License in good standing in accordance to Sundance's Insurance Company guidelines.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be 21 years of age or older.

Nice To Haves

Housekeeping experience preferred.
Knowledge of Optii / SnT helpful.

Responsibilities

Inspect and stage lodging units to ensure a positive sense of arrival for lodging guests.
Reinforce cleanliness standards through training.
Document inspection for piece rate tracking.
Assist Executive Housekeeper and Assistant Housekeeping Manager with all services needed to maintain cottages, mountain homes, walkways, housekeeping closets and public areas according to resort standards.
Maintain clean, orderly, and comfortable guest accommodations both indoors and outdoors.
Check in and out keys, radios, and phones/tablets, and vehicles from the safety office, following guidelines.
Directly supervise 10-15 employees, in assigned section/s.
Ensure cleanliness of rooms/areas in assigned sections as well as all amenities are stocked; ie: clean robes, hygiene amenities, and magazines.
Direct housepersons in maintaining cleanliness in assigned areas.
Ensure garbage and linen are picked up as needed.
Ensure staff follows Sundance Housekeeping standards for cleanliness and safety.
Communicate problems and requests in need of attention to other departments in a timely manner.
Safely transport housekeepers to assigned areas according to housekeeping standards.
Ensure each employee is wearing a neat and complete uniform in compliance with the Sundance and Housekeeping appearance policies.
Ensure items checked out have been returned to safety.
Complete Room Inspection checklist for every turnover/arrival unit each day.
Complete stayover services upon request by the Housekeeping Management Team.
Update room statuses via phone or tablet.
Assist other assigned areas to ensure that all units are cleaned prior to 4:00 pm check in.
Ensure all housekeepers/housepersons go home at the same time unless otherwise approved by the Housekeeping Management Team.
Be knowledgeable of all Housekeeper duties and willing to assist with cleaning rooms if assigned by the Housekeeping Management Team.
Coach employees on prioritizing duties and completing duties to the Sundance standard.
Provide feedback on performance - praising employees, addressing complaints, resolving problems.
Promote a positive work environment by showing employee appreciation, administering constructive criticism in a professional and sensitive manner.
Encourage and motivate employees, maintain a positive attitude despite adversity to promote strong morale.
Use critical thinking to resolve problems.
Report performance or insubordination issues to Management for resolution and/or discipline.
Communicate any unfinished work or challenges with to prevent unresolved problems.
Attend bi-weekly progress meetings with Management as scheduled to assess performance trends.
Work weekly schedule as approved by Management based on business demands.
Complete all other duties or projects as assigned by the Housekeeping Management Team.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.