Housekeeping Supervisor

RIT Inn and Conference Center•Town of Henrietta, NY

12d•$20 - $21•Onsite

About The Position

The Housekeeping Supervisor supports the day-to-day operations of the housekeeping department at the RIT Inn & Conference Center. The role oversees room inspections, maintains supply levels, and assists with training and developing staff. It ensures guest rooms, student rooms, and common areas meet cleanliness and operational standards while promoting a productive and professional work environment. The position provides guest service, communicates with management and staff about operational issues, and helps maintain staffing, scheduling, productivity, and payroll targets. It also supports ordering, departmental paperwork, performance processes, and housekeeping operations when management is absent.

Requirements

Ability to read, write, and communicate effectively in English.
Hotel guestroom cleaning experience required.
Previous housekeeping or related supervisory experience required.
Friendly, reliable, enthusiastic, and service-oriented demeanor.
Strong leadership, organizational, planning, problem-solving, and communication skills.
Professional appearance and grooming.
Ability to work independently and collaboratively with others.
Detail-oriented, committed to quality, and passionate about guest service.
Ability to lift up to 25 lbs.
Ability to walk and stand for extended periods.
Adequate communication, hearing, and vision skills, with or without correction.
Ability to read and write.
Open availability, including weekends.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Provide professional, friendly, and efficient service to all guests.
Inspect guestrooms, student rooms, and common areas for cleanliness, proper amenities, and functioning fixtures, and prepare work orders for deficiencies.
Maintain appropriate stock levels and organization of housekeeping closets.
Monitor Vacant Ready rooms daily to ensure they are ready for sale.
Communicate room, supply, or staff issues to management and follow up as needed.
Advise and assist with ordering linens, towels, cleaning supplies, laundry chemicals, and guest amenities.
Communicate cleaning deficiencies to housekeeping staff and ensure corrections are made.
Assist with staffing and scheduling, and help maintain productivity and payroll targets.
Train new housekeeping associates and support ongoing staff development.
Document associate issues, provide input for performance reviews, and assist with departmental HR processes.
Complete end-of-day paperwork and department projects, along with additional tasks assigned by management.
Maintain and properly operate housekeeping tools, equipment, and supplies.
Respond promptly and courteously to guest requests or concerns.
Ensure housekeeping functions are performed correctly in the absence of management.
Maintain open communication with management regarding departmental activities and deviations from standard procedures.
Comply with hotel, departmental, and company policies and procedures.
Perform additional tasks as assigned, within scope and ability.