Housekeeping Supervisor

IHG•Joint Base Lewis McChord, WA

About The Position

The Housekeeping Supervisor oversees and inspects assigned room and/or public area attendants to ensure quality standards and guest service meet hotel and company objectives. The role may be a third layer of supervision in a large hotel's housekeeping department or may assist the Executive Housekeeper at a smaller property. Its primary focus is inspecting guest rooms, suites, and public areas and instructing employees on corrective action. The supervisor helps coordinate staffing and room assignments, monitors employee performance, ensures staff are trained and equipped, responds to guest concerns, controls expenses, and completes required housekeeping records and closing duties. The position may also involve performing housekeeping tasks, participating in deep-cleaning projects, and assisting with other assigned duties. This is a non-exempt position subject to overtime under applicable federal and state regulations.

Requirements

High school diploma or equivalent.
1–2 years of housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training or experience.
Fluent English.
Ability to carry or lift items weighing up to 50 pounds and push and/or pull approximately 200 pounds.
Ability to frequently stand and move about the facility; handle objects and equipment; and bend, stoop, and kneel.
Communication skills for frequent interaction with guests and employees.
Reading and writing abilities for compiling departmental records, logs, and paperwork.
Basic mathematical skills.

Nice To Haves

Housekeeping experience in a hotel of similar size and complexity.
Supervisory training or experience.

Responsibilities

Assist with scheduling and room assignments to ensure proper coverage.
Monitor employee performance, recommend disciplinary action in accordance with company rules and policies, and alert management to potentially serious issues.
Ensure staff are properly trained and have the tools and equipment needed to perform their duties.
Inspect assigned areas, including furnishings, guest rooms and suites, equipment, linens, and public areas, for cleanliness and good repair; communicate deficiencies and corrective actions and provide retraining as needed.
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
Respond to guest complaints and special requests and ensure corrective action is taken to achieve guest satisfaction.
Control expenses and minimize waste in housekeeping areas.
Complete paperwork and closing duties, including supply requisitions, maintenance request forms, and log book updates.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform housekeeping duties as needed, including making beds, vacuuming, and cleaning guest rooms.
Report, turn in, and/or log lost-and-found items according to established procedures.
Regularly assist with deep-cleaning projects as needed.
Assist with other duties as assigned.