Housekeeping Supervisor

DRIFTWOOD HOSPITALITY MANAGEMENT•San Diego, CA

3d•$22 - $24•Onsite

About The Position

The Housekeeping Supervisor oversees and supports Room Attendants, Lobby Attendants, and Housepersons in completing housekeeping tasks in guest rooms, corridors, and public spaces, ensuring cleanliness meets Driftwood’s standards. The supervisor provides direction, training, guidance, and performance monitoring, and ensures assigned work is completed during the shift. The hotel operates 24 hours a day, seven days a week, so operational demands may vary shift days, start times, and weekly hours. The role includes inspecting rooms and corridors, responding to guest requests, coordinating with other departments, and ensuring housekeeping supplies and equipment are maintained. It also requires following company policies and safety procedures, reporting hazards and incidents, and maintaining a neat, clean, and well-groomed team appearance.

Requirements

Any combination of education and experience that provides the required knowledge, skills, and abilities.
At least six months of supervisory experience or one year of comparable housekeeping experience.
Ability to read and write basic English to complete forms such as a room status report.
Ability to provide clear direction, instruction, and guidance to subordinates.
Ability to organize and prioritize work and meet deadlines.
Ability to exercise judgment and implement control over subordinate performance.
Ability to provide information and answer hotel guest and colleague questions.
Time management skills.
Ability to lift up to 50 pounds, reach, bend, stoop, stand, and walk continuously, climb stairs, and push or pull heavy equipment.

Nice To Haves

High school education preferred.

Responsibilities

Visually inspect VIP rooms, guest rooms, and corridors for cleanliness and appearance.
Train and monitor the performance of room attendants and housepersons.
Provide organization, instruction, guidance, communication, and counseling, using good judgment.
Ensure all jobs are completed within the shift.
Keep carts and linen and supply closets clean, neat, and stocked according to departmental guidelines.
Ensure VIP supplies are in place after inspecting VIP rooms.
Report maintenance deficiencies in guest rooms and corridors.
Expedite special guest requests, such as extra towels, blankets, or pillows.
Check vacant/ready and stay-over rooms daily.
Check out-of-order rooms daily.
Identify showrooms for the Sales Department.
Turn in lost-and-found items and guest room keys.
Adhere to company policies and procedures and follow safety and security rules and procedures.
Know and follow department fire-prevention and emergency procedures, and use protective equipment.
Report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to management.
Ensure team members maintain a neat, clean, and well-groomed appearance.
Perform related duties requested by management and assist other housekeeping personnel when needed.