Housekeeping Supervisor - Hilton Garden Inn Patriot Place

Hotel•Foxborough, MA

About The Position

Hilton Garden Inn Patriot Place, a Colwen Hotels property, is seeking a friendly, detail-oriented Housekeeping Supervisor. The role organizes associate shifts, trains and motivates the housekeeping team, and inspects guestrooms and public spaces according to company and brand standards. The successful candidate will understand hotel housekeeping operations and demonstrate strong leadership skills. The supervisor supports the Executive Housekeeper and hotel leadership, works to improve guest satisfaction, and helps maintain cleanliness, safety, security, product quality, and service standards throughout the property. The position also assists housekeeping associates and helps clean public spaces as needed. The role follows a seven-day rotational schedule that includes weekends and holidays. Compensation is an hourly rate of $20.00.

Requirements

Prior related work experience; hotel experience is preferred.
Strong understanding of hotel housekeeping operations.
Excellent interpersonal and communication skills.
Strong supervisory and leadership skills.
Excellent time-management and organizational skills.
Proficient in English.
Ability to learn new computer software programs and operate the property management system.
Familiarity with common computer software programs.
Willingness to work a seven-day rotational schedule, including weekends and holidays.

Nice To Haves

Hotel experience.
Specific brand knowledge.
Bilingual ability.

Responsibilities

Tour and inspect rooms daily and monitor property cleanliness, safety, security, product quality, and service.
Support the Executive Housekeeper and hotel leadership.
Work to continuously improve guest satisfaction scores.
Conduct self-audits to improve performance and cleanliness.
Verify the number of associates in relation to the number of rooms and monitor productivity.
Assign specific responsibilities to associates.
Identify vacant rooms to be cleaned first on boards.
Check vacant-ready rooms to verify their actual status.
Record performance checks as guests check out throughout the day.
Check rooms for arriving VIPs.
Ensure housekeeping associates have adequate supplies and that carts are neatly packed and organized.
Report unserviceable rooms to the General Manager or Executive Housekeeper.
Assist housekeeping associates with duties as needed.
Assist with cleaning public spaces as needed.
Perform other duties as assigned.