Bell Person - Hilton Garden Inn West

Hilton Garden Inn Times Square South•New York, NY

1d•Onsite

About The Position

The Bell Person provides guest service by greeting and escorting guests to their rooms, assisting visitors entering and leaving the property, explaining room features, and informing guests about hotel amenities, services, operating hours, local attractions, and activities. The role also supports luggage handling, deliveries, valet laundry, and the orderly upkeep of the lobby and bell areas. The Bell Person is expected to know the hotel’s amenities and layout, local attractions, airport transportation, and emergency procedures. Associates must follow the M&R Employee Handbook, complete assigned checklists and shift responsibilities, and perform other duties assigned by management that they are capable of performing.

Responsibilities

Maintain the cleanliness and order of the lobby, front door, bell stand, and luggage room.
Promote the entire hotel when escorting guests to their rooms.
Maintain knowledge of hotel amenities and layout, local attractions, and airport transportation.
Read the log book daily and stay up to date on in-house groups and functions.
Follow all rooming procedures.
Issue luggage tags properly, store bags correctly, and cross-reference luggage when issuing it.
Ensure deliveries and luggage are brought to the correct rooms.
Remain positioned and ready to assist guests.
Facilitate prompt handling of guest luggage and needs during peak periods.
Complete assigned last-man duties, including showing rooms and delivering messages.
Assist with upkeep of the bell closet and carts.
Handle luggage systematically to prevent loss.
Operate bell carts carefully to avoid property damage or injury.
Deliver guest valet laundry promptly.
Provide accurate directions and information about the immediate and metropolitan areas.
Demonstrate thorough knowledge of emergency procedures.
Complete all checklists and responsibilities by the end of the shift.
Follow the rules in the M&R Employee Handbook.
Perform other duties assigned by management that the employee is capable of performing.