Housekeeping Supervisor

Caesars Entertainment•Pompano Beach, FL

10d

About The Position

Responsible for the successful operation of the housekeeping shift and for ensuring high standards of cleanliness throughout the casino and public areas. The supervisor promotes Family Style Service through positive actions and attitude, oversees housekeeping assignments and staff, and works with the Executive Housekeeper to review department activities. The role also involves maintaining guest relationships by handling routine complaints and incidents appropriately, and helping keep the casino spotless by removing items left on the floor by guests. This position requires a flexible schedule based on business operations, including late nights, weekends, and holidays; shifts may change. The employee must be able to work safely with cleaning chemicals and equipment and meet the listed physical requirements. The work environment may include smoking and pets.

Requirements

Must be at least 21 years old.
Proficient in spoken and written English.
Flexible to work various shifts, weekends, and holidays, including late nights; shifts may change.
Must be able to obtain and maintain a 1055 gaming license.
Two to five years of janitorial or housekeeping experience in a public facility, with a two-year degree in a related field or equivalent work experience.
Ability to push and pull up to 100 pounds.
Ability to lift and carry objects up to 50 pounds, and up to 100 pounds with assistance.
Ability to bend, stoop, twist, reach, and kneel repetitively.
Ability to safely work with provided cleaning chemicals and equipment.
Ability to ascend and descend stairs and maintain equilibrium for an extended period.
Ability to work from a standing or sitting position and/or walking motion for an extended period.
Ability to work in a smoking and pet-friendly environment.

Responsibilities

Develop and manage housekeeping work schedules and assignments, and oversee their completion.
Ensure the safety and security of employees and customers.
Supervise programs and processes to reduce and control loss-time injuries.
Review staffing levels to maintain the budgeted employment level.
Delegate authority and assign responsibilities.
Develop staff; interview, hire, and evaluate employees.
Maintain employee files.
Review department financial data.
Apply knowledge of applicable OSHA standards for safety, chemicals, blood-borne pathogens, and cleaning equipment operation.
Review housekeeping activities with the Executive Housekeeper.
Handle routine customer complaints and incidents with appropriate discretion, referring situations requiring supervisory attention and seeking resolutions that maintain positive guest relationships.
Dispose of cups, glasses, bottles, and other items left on the floor by guests to help maintain a spotless casino.
Perform other duties as assigned or reasonably requested by management.