Housekeeping Supervisor | Wolfe's Hotel | Moab, UT

PM New•Moab, UT

16h•Onsite

About The Position

Wolfe's Hotel, recognized as a Top Workplace, is seeking a passionate and culture-driven Housekeeping Supervisor in Moab, UT. We are a unique, innovative, and growing lifestyle hotel management company dedicated to respect, teamwork, and fostering an environment where associates can thrive. We celebrate diversity and are committed to equity and inclusion, encouraging associates to express their individual talents. As a company that promotes from within, we are looking for authentic and genuine individuals who recognize the importance of team engagement.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to “pitch-in” and help co-workers with their job duties and be a team player.
Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e. room attendants, housepersons, and inspectors, to complete their individual tasks if situation demands.
Remain professional at all times, and treat all guests and associates with courtesy and respect, under all circumstances.
Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
Ability to stand, walk, and move quickly between the front desk, dining, and café areas, as well as lift and carry items up to 30 lbs.

Nice To Haves

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff.
Every PMHS associate is a guest relations ambassador, every working minute of every day.
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
Be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Responsibilities

Supervise the housekeeping staff, providing open communication, training, coaching, counseling, and performance feedback to ensure maximum efficiency.
Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back of the house, ensuring compliance with accident/loss prevention programs, and health and sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at the beginning of the shift to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns, and problems to ensure guest satisfaction.
Log items into the Lost & Found Log and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff, and company assets.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.