Housekeeping Supervisor

AccorHotel•New Orleans, LA

70d•Onsite

About The Position

Fairmont Hotels & Resorts is seeking a Housekeeping Supervisor for its new luxury hotel in downtown New Orleans. This role reports to the Housekeeping Manager and is responsible for overseeing daily Housekeeping Dispatch operations, leading the Housekeeping department, and ensuring adherence to luxury service standards. The supervisor will manage daily assignments, monitor room readiness, assist with staffing and scheduling, prepare operational reports, and utilize various hotel systems. This position also involves monitoring standards, handling guest concerns, managing lost and found items, and identifying opportunities for process improvement. The goal is to ensure a seamless guest experience and maintain the highest standards of cleanliness and presentation.

Requirements

Minimum one year of supervisory experience in a hotel or hospitality environment preferred.
Previous Housekeeping, Rooms Division, Front Office, or hotel operations experience preferred.
Luxury hotel experience strongly preferred.
Strong knowledge of Housekeeping operations and hotel room status management.
Proficiency with PMS, Amadeus, ALICE, RSM, Dayforce, and Microsoft Office Suite preferred.
Strong organizational, communication, leadership, and problem-solving skills.
Exceptional attention to detail and ability to maintain accurate records.
Ability to make sound decisions in a fast-paced operational environment.
Strong coaching and training skills.
Ability to manage multiple priorities with minimal supervision.
Ability to work effectively under pressure and maintain professionalism.
Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts.
Must be legally authorized to work in the United States.

Responsibilities

Consistently provide professional, friendly, and engaging service while supporting Fairmont New Orleans luxury service standards.
Oversee daily AM/PM Housekeeping Dispatch operations, including room queues, banked rooms, room status, guest requests, and service needs.
Lead and supervise the day-to-day operation of the Housekeeping department to ensure departmental policies, procedures, SOPs, and service standards are consistently followed.
Assign daily sections and responsibilities to Room Attendants, Supervisors, and floor support based on occupancy, staffing levels, VIPs, arrivals, departures, and operational priorities.
Ensure Room Attendants and Housekeeping colleagues are informed of daily priorities, special requests, VIPs, room assignments, and section requirements.
Monitor room readiness and communicate effectively with Front Office and other departments to support timely room availability and a seamless guest arrival experience.
Support the Housekeeping Manager with daily staffing, labor allocation, scheduling, and operational decisions.
Assist with scheduling, including vacation requests, days off, sick calls, modified duty, staffing adjustments, and coverage needs.
Create and adjust Housekeeping and Room Attendant schedules as business and operational needs change.
Prepare and distribute daily operational reports, including VIP lists, guest reports, daily events, morning briefing sheets, room status reports, and other departmental reports.
Maintain accurate Housekeeping reconciliation, inspection, staffing, payroll, scheduling, and operational records.
Utilize hotel systems, including PMS, Amadeus, ALICE, RSM, Dayforce, and Microsoft Office, to support daily Housekeeping operations.
Manage departmental communication devices and equipment, ensuring they remain operational, secure, and properly accounted for.
Actively participate in daily briefings, daily warm-ups, Housekeeping meetings, Pre-Conference meetings, Morning Operations meetings, and Guest Experience meetings as assigned.
Support colleague onboarding, training, coaching, performance documentation, recognition, and engagement initiatives in partnership with the Housekeeping Manager.
Monitor Housekeeping standards and conduct or assist with guestroom and public-area inspections to ensure cleanliness, presentation, functionality, and brand standards are consistently maintained.
Handle guest concerns promptly and professionally, documenting issues and communicating with the appropriate departments to ensure timely resolution.
Investigate and resolve Housekeeping-related guest concerns and feedback, including Voice of Guest and guest survey responses, and coordinate appropriate service recovery efforts.
Ensure guest concerns and service recovery actions are documented, communicated, and closed in a timely manner.
Report necessary maintenance issues to Engineering and coordinate follow-up to ensure timely resolution.
Handle Lost & Found items with urgency, discretion, accuracy, and care while following established hotel procedures.
Ensure colleagues follow all Fairmont standards, departmental SOPs, safety and sanitation policies, and applicable regulations.
Identify opportunities to improve departmental processes, communication, productivity, service delivery, and operational efficiency.
Maintain a professional, organized, and efficient Housekeeping office and Dispatch area.
Maintain accurate colleague records, payroll exceptions, schedules, reports, and departmental documentation.
Communicate effectively with Housekeeping leadership, Front Office, Engineering, Guest Services, and other hotel departments to support seamless hotel operations and exceptional guest experiences.
Perform additional duties and responsibilities as assigned by the Housekeeping Manager.