Hour - Wyndham Worldmark Discovery Bay -Port Townsend, WA

MasterCorp, Inc.•Sequim, WA

About The Position

The Timeshare Supervisor/Inspector oversees cleaning personnel to ensure that units are cleaned effectively and efficiently while meeting quality and timeliness standards. The role ensures staff follow MasterCorp’s mission and values, maintains high standards of excellence, and helps ensure units are turned on time. The position may also involve preparing rooms or cleaning rooms using MasterCorp’s 7-step process during busy or peak periods. The Supervisor/Inspector supports housekeeping operations through staff assignment and training, unit inspections, inventory and linen management, reporting maintenance issues and lost items, and maintaining organized storage areas. The role also supports guest satisfaction by addressing complaints promptly, building positive customer relations, assisting resort guests and owners, and maintaining knowledge of the resort. Additional tasks may be assigned by MasterCorp management or the Executive Housekeeper.

Requirements

High school diploma or an equivalent combination of education and work experience.
Passion for cleanliness.
Demonstrated motivational skills.
Strong work ethic.
Ability to train others.
Desire to help others.
Willingness to work irregular hours.
Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

Develop and maintain a high standard of excellence within staff.
Assign duties to housekeeping personnel.
Prepare rooms for housekeepers during busy or peak periods when asked.
Clean rooms using MasterCorp’s 7-step cleaning process during busy or peak periods when asked.
Assist in training existing staff and new recruits.
Report unit maintenance issues according to company procedure.
Examine carpets, drapes, and furniture for stains, damage, or wear and report findings as necessary.
Inspect and prepare clean units, and report them as vacant and ready.
Inspect units and complete the required number of report cards each week.
Replace kitchen inventory and supplies as needed.
Help keep storage closets clean and organized.
Report lost and found items to the Executive Housekeeper.
Ensure a safe working environment at each site and office.
Perform duties related to site operations as directed by the Executive Housekeeper.
Promote a sense of urgency among housekeeping staff so units are turned on time.
Be prompt with assignments and appointments.
Use supplies and equipment efficiently and effectively.
Perform inventory and linen supply tasks.
Assist with linen inventories as directed.
Manage the time efficiency of direct reports.
Help resolve guest complaints promptly.
Cultivate and develop strong, positive customer relations.
Assist resort guests and owners as needed.
Maintain knowledge of the resort.
Perform other duties and tasks as assigned in conjunction with services contracted with the client or as directed by MasterCorp management.

Benefits

Refer-a-friend bonus potential.
Sick leave in accordance with applicable laws and ordinances.
401(k) retirement plan with company matching, available after 6 months of employment.
Paid vacation of up to 40 hours per year, accruing at 0.76 hours per week, available after 6 months of employment.
Medical insurance, available after 6 months of employment.
Dental insurance, available after 6 months of employment.
Vision insurance, available after 6 months of employment.
Company-paid life insurance, available after 6 months of employment.
Company-paid short-term disability, available after 6 months of employment.
Tuition reimbursement.
Opportunities for growth and career development.