Housekeeping Inspector/Supervisor

Comfort Suites Southport•Indianapolis, IN

About The Position

The Housekeeping Supervisor helps ensure guests have an enjoyable and comfortable stay by overseeing housekeeping activities and ensuring rooms and other areas meet hotel quality standards. The role requires a friendly, courteous, detail-oriented approach and effective coordination with the Front Office, Laundry, and Maintenance departments. The supervisor inspects rooms and public areas after cleaning, addresses room discrepancies, assists with guest concerns, and supports housekeeping and safety procedures.

Requirements

Professional demeanor.
Clear communication skills.
Wear a clean uniform and maintain a professional appearance.
Ability to work with little supervision and maintain a high level of performance.
Customer-oriented and friendly.
Prioritization and time management skills.
Ability to work quickly without compromising quality.
Ability to move continuously, bend, lift, push, pull, carry, and move items weighing up to 25–30 pounds.
Ability to stand and walk for an entire shift and perform repetitive motions.

Responsibilities

Maintain a friendly, cheerful, and courteous demeanor.
Oversee day-to-day housekeeping activities.
Clean, dust, polish, and vacuum guest rooms and bathrooms to meet hotel standards.
Change linens, make beds, and clean bathrooms.
Restock guest room supplies, including soap and shampoo.
Organize the linen closet, restock the cart, and prepare for the next day before the shift ends.
Remove trash and dirty linen.
Greet guests encountered during the shift in a friendly manner.
Ensure rooms are cared for and inspected according to standards.
Protect equipment and identify inadequacies.
Follow health and safety rules and company practices.
Work with little supervision while maintaining a high level of performance.
Prioritize and manage time effectively while working quickly without compromising quality.
Inspect guest rooms, public areas, and the pool after housekeeping has cleaned them to ensure quality standards.
Coordinate housekeeping efforts with the Front Office, Laundry, and Maintenance departments.
Document and resolve discrepant-room issues with the Housekeeping Manager or Front Desk.
Handle guest problems and complaints, seeking assistance as necessary.
Coordinate with Maintenance on guest room maintenance needs.
Assist with lost and found procedures.
Follow company safety and security procedures and report maintenance issues, safety hazards, and accidents.
Comply with company and brand standards.