Housekeeping Operations Supervisor

Marriott Vacations Worldwide•Palm Desert, CA

26d

About The Position

Supervise housekeeping staff to ensure excellent owner and guest satisfaction. Inspect villas/rooms, public areas, and the pool after cleaning to ensure quality standards. Run occupied villa/room reports, verify status, identify discrepant rooms, prioritize cleaning, and update the status of departing owner/guest rooms. Assist housekeeping management with supervising daily activities and coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve discrepant-room issues with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets and work boards, and communicate issues to the next shift. Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow company and safety/security policies and procedures, report maintenance problems and safety incidents, and complete safety training and certifications. Maintain a clean and professional appearance, protect confidential information and company assets, welcome and assist guests, communicate professionally, maintain positive working relationships, and meet quality expectations. Perform other duties as requested.

Requirements

Attention to customer service with a professional and pleasant personality.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.

Responsibilities

Supervise housekeeping staff to ensure excellent owner and guest satisfaction.
Inspect cleaned villas/rooms, public areas, and the pool to ensure quality standards.
Run occupied villa/room reports, verify status, identify discrepant rooms, prioritize cleaning, and update the status of departing rooms.
Assist housekeeping management in supervising daily activities.
Coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve discrepant-room issues with the Front Desk.
Prepare, distribute, and communicate changes in assignment sheets and work boards.
Communicate issues to the next shift.
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Follow company and safety/security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect confidential information and company assets, and meet quality expectations.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, develop positive working relationships, and listen and respond to employee concerns.
Perform other duties as requested.