Housekeeping Operations Manager, Resorts

HHS, LLC • Hilton Head Island, SC

6d • $50,000 - $50,000

About The Position

The Housekeeping Operations Manager assists in leading a goal-oriented resort housekeeping department and creating an effective, productive, and rewarding team environment. The manager works with the team to provide guests with a clean and comfortable place to enjoy their vacation. No housekeeping experience is required, but the role requires a willingness to learn. The position offers leadership development and ongoing training, with assistant directors typically promoted within two years.

Requirements

• At least 2 years of hospitality management or relevant experience.
• High school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry.
• Ability to work a flexible schedule that may include nights, weekends, and holidays.
• Computer experience with word processing, spreadsheets, and various software.
• Willingness to relocate for promotion opportunities.
• Interpersonal skills to interact with individuals at all levels of the organization.
• Effective written, spoken, and non-verbal communication.
• Service-oriented approach focused on exceeding expectations.
• Positive and professional demeanor.
• Ability to make sound decisions and judgments quickly.
• Self-motivation and ability to prioritize projects and needs effectively.
• Willingness to support the team where needed to achieve outcomes.
• Integrity, respect, and discretion in business dealings.
• Attention to detail and ability to manage tasks effectively in a fast-paced environment.

Nice To Haves

• Hospitality industry experience.
• Proficiency in languages other than English, especially Spanish.

Responsibilities

• Be open-minded and ready to learn from the manager and team members.
• Provide leadership that fosters team morale, passion, quality, and respect.
• Lead and manage team member training, development, assignments, and schedules.
• Perform daily inspections and assessments, and coach and counsel team members.
• Recruit team members who reflect company values and help create a positive work environment that supports retention.
• Communicate with resort and company leadership to set expectations and achieve goals.
• Analyze data and make adjustments to meet facility, budget, and compliance goals.

Benefits

• Paid time off, including vacation and sick time.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Employee assistance program (EAP).
• Career development and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED