Housekeeping Manager Nf3

U.S. Marine Corps•Twentynine Palms, CA

About The Position

The Housekeeping Manager is responsible for the efficient operation of assigned areas within Marine Corps Hospitality Services lodging facilities. The role supervises employees and oversees housekeeping operations, including room inspections and training, work assignments, employee coaching and counseling, leave decisions, personnel actions, performance reviews, and prevention of sexual harassment. The manager maintains records and files, monitors safety and regulatory compliance, inspects the hotel for cleanliness and maintenance, manages supply inventories and orders, and coordinates staffing with the General Manager of MCHS properties based on occupancy and workload. The position also handles timecard certification and daily purchasing and operational records, maintains customer service standards, conducts staff meetings, and supports employee safety and return-to-work practices. The manager is expected to comply with OSHA standards, correct unsafe conditions, report workplace accidents, and uphold equal employment opportunity principles. Other related duties may be assigned.

Requirements

At least one year of supervisory or management experience.
Three years of experience in a hotel atmosphere.
Ability to maintain effective working relationships with subordinate employees, higher-level officials, and others.
Proficiency in Microsoft Office products and services.
Ability to exercise tact, communicate orally and in writing, and function effectively under stress.
Ability to apply hotel methods and hotel purchasing and budget preparation.
Ability to occasionally lift up to 20 lbs.

Responsibilities

Oversee efficient operation of assigned areas within Marine Corps Hospitality Services lodging facilities.
Supervise employees, including conducting room inspections and training; assigning and distributing work; coaching, counseling, tutoring, and mentoring; approving or disapproving leave; recommending and completing personnel actions; conducting performance reviews; and preventing sexual harassment.
Remain alert to alcohol abuse and take appropriate action.
Assist in maintaining records and files.
Inspect areas for compliance with fire, security, and safety regulations and correct discrepancies.
Conduct weekly inspections of hotel areas for cleanliness, maintenance, and accountability of furnishings.
Conduct monthly supply inventories, establish stock levels, and request appropriate orders.
Review daily guest-room occupancy and coordinate with the General Manager of MCHS properties to plan for peak periods and adjust staffing to meet workload requirements.
Prepare and certify PeopleSoft timecards for accuracy.
Prepare and submit purchasing and operational records as part of daily administrative work.
Maintain customer service relations and provide courteous, friendly service; identify and resolve customer problems, check satisfaction, and seek assistance from a higher-level supervisor or proper point of contact when needed.
Conduct weekly staff meetings to support information sharing.
Advise employees about available safety regulations, instructions, materials, and equipment.
Promptly report workplace accidents to the General Manager.
Ensure employees receive safety training, comply with OSHA standards, and take action to correct unsafe or unhealthy working conditions.
Support the Return To Work program, minimize loss of duty, and follow up on employee wellbeing.
Support the principles of the EEO program and prevent sexual harassment.
Perform other related duties as assigned.