Housekeeping Manager | Lodge at Columbia Point

Columbia Hospitality•Richland, WA

8d•$28 - $34•Onsite

About The Position

The Housekeeping Manager manages the day-to-day operations of the housekeeping department at The Lodge at Columbia Point. The role ensures housekeeping services meet or exceed established standards, oversees departmental budgets and supplies, maintains safe and functional equipment, and advises guests, clients, and team members on housekeeping matters. The manager also hires and leads staff, supports their development and performance, and participates in the property’s Manager on Duty program as needed. The Lodge at Columbia Point is a four-star hotel in Richland, Washington, with water views, onsite spa services, a full bar, an exercise room, and an outdoor covered pool. Columbia Hospitality describes its culture as inclusive, values-driven, and focused on creating exceptional experiences.

Requirements

At least 3 years of experience in a housekeeping management role at an inn, hotel, resort, or equivalent.
Working knowledge of applicable laws, codes, and regulations.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Strong written and verbal communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals and to present information and respond to questions.
Ability to perform arithmetic using applicable units of measure and to calculate rates, ratios, discounts, interest, commissions, proportions, and percentages, as well as interpret bar graphs.
Ability to create a team environment within and across departments.
Strong computer literacy in Microsoft Office, especially Word, PowerPoint, and Excel.
Strong general management skills, including time management, information analysis, planning and organizing, decision-making, problem-solving, and delivering results.
Strong financial management skills, including budget management, expense control, forecasting, and financial statement analysis.
Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.

Responsibilities

Manage the day-to-day operations of the housekeeping department and follow applicable policies and procedures, including key control and lost and found.
Develop and implement procedures to ensure housekeeping activities and services meet or exceed established standards and goals.
Conduct daily inspections of serviced guestrooms, front-of-house areas, storage rooms, and relevant back-of-house areas.
Manage the departmental budget and monitor revenue, expenses, and labor costs.
Report unsafe conditions immediately and ensure equipment is properly maintained, functioning, and used as intended.
Maintain housekeeping equipment and supply inventory levels appropriate to property requirements.
Advise guests, clients, and team members on housekeeping matters.
Participate in the property’s Manager on Duty program as needed.
Select, supervise, train, develop, schedule, discipline, and counsel staff.
Provide positive leadership that empowers employees to meet and exceed standards.
Complete timely formal assessments of team members in accordance with performance review policies and procedures.
Maintain safety standards, train staff on safety procedures, and participate in the established safety committee.
Conduct training on job standards and areas of responsibility as needed.

Benefits

Cellphone allowance
Daily pay option
Paid time off and holiday pay
Medical, dental, vision, and disability benefits
401(k)
HSA/FSA plans with employer contribution
Referral bonus
Discounted lodging, dining, spa, golf, and retail
Employee Assistance Program
Volunteer opportunities
Committee participation opportunities
Task force work opportunities
Online learning platform
Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, and theme parks and attractions