Housekeeping Manager | Lodge at Columbia Point

Columbia Hospitality•Richland, WA

About The Position

The Housekeeping Manager oversees the day-to-day operations of the housekeeping department at the Lodge at Columbia Point. The role ensures that housekeeping activities and services meet or exceed established standards, maintains safety and equipment standards, and manages departmental finances, supplies, and staff. The manager may also participate in the property’s Manager on Duty program as needed. Columbia Hospitality describes itself as a people-first, inclusive, values-driven organization focused on creating exceptional experiences. It encourages applicants to apply even if their experience does not align with every listed qualification.

Requirements

At least 3 years of experience in a housekeeping management role at an inn, hotel, resort, or equivalent.
Working knowledge of applicable laws, codes, and regulations.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals, and to present information and respond to questions.
Ability to perform arithmetic using whole numbers, fractions, and decimals, calculate rates, ratios, discounts, interest, commissions, proportions, and percentages, and interpret bar graphs.
Ability to create a team environment within and across departments.
Strong computer literacy in Microsoft Office, especially Word, PowerPoint, and Excel.
Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivering results.
Strong financial management skills, including budget management, expense control, forecasting, and analysis of financial statements.
Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.

Responsibilities

Manage the day-to-day operations of the housekeeping department.
Follow applicable policies and procedures, including key control and lost and found procedures.
Develop and implement procedures to ensure housekeeping activities and services meet or exceed established standards and goals.
Conduct daily inspections of serviced guestrooms, front-of-house areas, storage rooms, and relevant back-of-house areas.
Manage the departmental budget and monitor revenue, expenses, and labor costs.
Report unsafe conditions immediately.
Ensure equipment is properly maintained, functioning, and used only as intended.
Establish and maintain department equipment and supply inventory levels appropriate to property requirements.
Advise guests, clients, and team members on housekeeping matters.
Participate in the property’s Manager on Duty program as needed.
Select, supervise, train, develop, schedule, discipline, and counsel staff.
Demonstrate positive leadership that empowers and inspires employees to meet and exceed standards.
Provide timely formal assessments of team members in accordance with performance review policies and procedures.
Maintain safety standards and train staff on safety procedures.
Actively participate in the established safety committee.
Conduct training on job standards and areas of responsibility as needed.

Benefits

Cellphone allowance
Daily pay option
Paid time off
Holiday pay
Medical insurance
Dental insurance
Vision insurance
Disability benefits
401(k)
HSA/FSA plans with employer contribution
Referral bonus
Discounted lodging, dining, spa, golf, and retail
Employee assistance program
Volunteer opportunities
Committee participation opportunities
Task force work opportunities
Online learning platform
Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and attractions