Housekeeping Manager

Trailborn Hotel Management • Wrightsville Beach, NC

1d

About The Position

The Housekeeping Manager oversees the daily operations of the housekeeping department to ensure exceptional cleanliness standards, operational efficiency, and an outstanding guest experience. The role supervises housekeeping staff, maintains quality standards across guest rooms and public spaces, and ensures the department operates efficiently while supporting Trailborn’s brand standards. The manager leads room attendants and housekeeping associates, coordinates daily room assignments, and works closely with Front Office, Engineering, and Operations teams to ensure rooms are guest-ready and the property reflects Trailborn’s commitment to excellence.

The ideal candidate is a hands-on hospitality leader with strong attention to detail and a passion for coaching teams and delivering exceptional guest experiences. This is a full-time, exempt position with a pay rate of $50,000–$55,000. Hospitality work may require a flexible schedule, extended hours, and coverage on any day or at any hour, including evenings, weekends, and holidays.

Requirements

• Minimum 2 years of housekeeping leadership experience in hospitality at the Supervisor or Manager level.
• Experience overseeing housekeeping operations in a hotel, resort, or similar environment.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to lead, motivate, and develop team members.
• Basic knowledge of housekeeping inventory management and supply controls.
• Strong leadership and team supervision skills.
• Attention to detail and quality control.
• Organization and time-management skills.
• Communication and interpersonal skills.
• Problem-solving and decision-making skills.
• Guest service and service recovery skills.
• Ability to work in a fast-paced hospitality environment.
• Ability to stand and walk for extended periods.
• Ability to inspect rooms and public spaces thoroughly.
• Ability to occasionally lift up to 25 lbs.
• Ability to navigate multiple floors and outdoor spaces as required by the property.

Nice To Haves

• Familiarity with property management systems (PMS).
• Resort or lifestyle hospitality experience.
• Bilingual Spanish/English proficiency.
• Experience managing schedules and staffing levels based on occupancy.

Responsibilities

• Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
• Lead and support housekeeping associates through training, coaching, and performance management.
• Assign daily room boards and ensure rooms are cleaned and inspected according to company standards.
• Conduct room inspections to maintain quality, cleanliness, and presentation standards.
• Coordinate with the Front Office team to ensure timely room readiness and guest satisfaction.
• Partner with Engineering to report and follow up on maintenance issues and room repairs.
• Assist with hiring, onboarding, and training new housekeeping associates.
• Maintain inventory of cleaning supplies, linens, and equipment while supporting cost control initiatives.
• Ensure compliance with safety, sanitation, OSHA, and company policies.
• Address guest concerns related to housekeeping promptly and professionally.
• Monitor productivity and assist with labor scheduling based on occupancy levels.
• Support departmental engagement initiatives and help foster a positive team culture.
• Maintain housekeeping documentation, logs, and operational records.
• Perform other duties as assigned.

Benefits

• Medical insurance with company contribution (eligible for full-time employees).
• Dental insurance with company contribution (eligible for full-time employees).
• Vision insurance with company contribution (eligible for full-time employees).
• Paid time off (eligible for full-time employees).
• 401(k) with company match (eligible for full-time and part-time employees).
• Sick time (eligible for full-time and part-time employees).
• Employee dining discounts (eligible for full-time, part-time, and seasonal employees).
• Employee marketplace discounts (eligible for full-time, part-time, and seasonal employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed