SpringHill Suites Columbia Fort Meade Area - Housekeeping Manager OEM

Aimbridge Hospitality•Columbia, MD

About The Position

The Housekeeping Manager oversees efficient operation of the Housekeeping Department in accordance with Aimbridge Hospitality standards. The role supervises housekeeping and laundry operations across guest rooms, front and back of house, and public areas. Management-level associates are expected to work as much of each workday as necessary to complete their responsibilities. For OEM associates, overtime applies and is calculated accordingly. The manager is responsible for staffing, training, performance management, scheduling, inspections, supplies and inventory, payroll reporting, guest service, safety, and coordination with other hotel departments. The position also participates in scheduled manager-on-duty coverage and performs other duties as requested by the General Manager.

Requirements

At least 5 years of progressive experience in a hotel or related field; alternatively, a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
Proficiency with Windows operating systems and company-approved spreadsheets and word processing software.
Valid driver's license for the applicable state.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Effectiveness in anticipating, preventing, identifying, and solving workplace problems.
Ability to assimilate complex information and data from disparate sources and adapt it to the needs and constraints of a situation.
Ability to listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
Ability to work with and understand financial information and data and perform basic arithmetic functions.

Responsibilities

Approach interactions with guests and employees attentively, courteously, and with a service-oriented manner.
Maintain attendance, personal appearance, grooming, uniform, and name-tag standards.
Follow Aimbridge Hospitality standards, regulations, policies, and house rules to support safe and efficient hotel operations.
Meet applicable certification requirements, including Food Handlers, Alcohol Awareness, CPR, and First Aid certifications as applicable.
Establish and maintain the department's key-control system and use radios professionally with proper radio etiquette.
Monitor and direct Housekeeping and Laundry personnel; inspect rooms daily and oversee daily inspections for arriving VIPs.
Ensure guest rooms, lobbies, hallways, and back-of-house areas meet Aimbridge Hospitality standards.
Ensure compliance with company and brand training standards; train staff, conduct department training, and review house-safety rules and procedures.
Conduct 90-day and annual employee performance appraisals, and motivate, coach, counsel, and discipline employees according to procedures.
Prepare employee schedules based on business forecasts, payroll budgets, and productivity requirements; submit the schedule and Wage Progress Report to the General Manager weekly.
Review employee hours for payroll and submit them to accounting on time.
Develop an assigned manager, complete competency sign-offs, and assist with placement.
Conduct monthly department meetings, daily morning meetings, weekly staff meetings, and required all-employee meetings; provide training on a rotational basis.
Prepare and conduct housekeeping interviews and hiring procedures.
Maintain purchase-order, invoice-vouchering, and checkbook-accounting standards.
Order supplies and amenities to maintain required stock levels; conduct monthly and quarterly inventories and store, secure, and issue supplies appropriately.
Protect guest privacy and security by following established procedures.
Participate in scheduled manager-on-duty coverage.
Monitor work orders, submit them to Engineering, and follow up on maintenance requests; conduct weekly walk-throughs with the General Manager and Property Engineer.
Respond attentively and efficiently to guest requests, complaints, situations, and accidents; review the Guest Request log daily and proactively address problems.
Maintain professional working relationships and open communication with managers, employees, and other departments.
Respond to emergencies using current, accessible M.S.D. sheets.
Focus the department on contributing to guest-service scores.
Balance and clear nightly room status by comparing housekeeping and computer reports and resolving discrepancies.
Maintain and monitor Lost and Found procedures.
Use the telephone and computer system to report and verify room status.
Ensure valet laundry is recorded and, where applicable, review incoming laundry at the end of the day to confirm all items have been returned.
Complete required reports promptly and efficiently.
Establish additional departmental standards with the General Manager's approval.
Monitor VIPs, special guests, and special requests.
Ensure regular maintenance and cleaning projects are completed biannually.
Perform other duties as requested by the General Manager.