Marriott Ann Arbor Ypsilanti at Eagle Crest - Housekeeping Manager OEM

Aimbridge Hospitality•Ypsilanti, MI

23d•Onsite

About The Position

The Housekeeping Manager is responsible for the efficient operation of the Housekeeping Department in accordance with Aimbridge Hospitality standards. The role supervises the department across guest rooms, front and back of house, public areas, and laundry. It requires at least three years of hotel housekeeping leadership experience and open availability for day shifts, night shifts, weekends, and holidays as needed. Management-level associates are expected to work as much of each workday as necessary to complete their responsibilities; overtime applies to OEM associates and is calculated accordingly.

Requirements

At least 3 years of hotel housekeeping leadership experience.
At least 5 years of progressive experience in a hotel or related field; alternatively, a 2-year college degree and 3 or more years of related experience, or a 4-year college degree and at least 1 year of related experience.
Supervisory experience.
Proficiency with Windows operating systems and company-approved spreadsheets and word-processing applications.
A valid driver's license for the applicable state.
Ability to communicate information and ideas clearly; evaluate alternative actions quickly and accurately; and remain composed and objective in stressful, high-pressure situations.
Ability to handle workplace problems by anticipating, preventing, identifying, and resolving them; assimilate complex information from different sources and adapt it to the situation.
Effective listening and ability to understand, clarify, and resolve coworker and guest concerns.
Ability to work with financial information and data and perform basic arithmetic functions.
Open availability for day shifts, night shifts, weekends, and holidays as needed.

Responsibilities

Approach guest and employee encounters attentively, courteously, and with a service-oriented manner.
Maintain regular attendance and comply with standards for appearance, grooming, uniform, and name tag.
Follow company standards and regulations to support safe and efficient hotel operations, including applicable certification requirements.
Establish and maintain the department's key-control system; operate radios professionally and follow radio etiquette.
Monitor and direct Housekeeping and Laundry personnel, inspect rooms daily, and supervise daily inspection of arriving VIPs.
Ensure company and brand training requirements are met; conduct performance appraisals, department meetings, staff training, and daily morning meetings.
Review employee hours for payroll and submit them to accounting; prepare staff schedules in line with business forecasts, payroll budgets, and productivity requirements; submit the Schedule and Wage Progress Report weekly to the General Manager.
Develop an assigned manager, document competency sign-offs, and assist with placement.
Ensure guest rooms, lobbies, hallways, and back-of-house areas meet company standards.
Maintain purchase-order, invoice-vouchering, and checkbook-accounting standards; order supplies and amenities, maintain required inventory levels, and conduct monthly and quarterly inventories.
Protect guest privacy and security; implement company policies and house rules; train staff on house-safety procedures.
Motivate, coach, counsel, and discipline Housekeeping personnel; conduct interviews and hiring procedures.
Monitor work orders, submit them to Engineering, and follow up on maintenance requests.
Respond to guest requests, complaints, situations, and accidents attentively and efficiently; review the Guest Request log daily and take proactive steps to address issues.
Attend required employee, staff, and other management meetings; maintain professional relationships and open communication with other departments.
Respond to emergencies using current, readily available M.S.D. sheets.
Focus the department on contributing to guest-service scores; balance and clear room status nightly, compare housekeeping and computer reports, and resolve discrepancies.
Maintain Lost and Found procedures and policies; train personnel to perform their duties to company standards and provide courteous service.
Conduct weekly walkthroughs with the General Manager and Property Engineer.
Use the telephone and computer system to report and verify room status; ensure valet laundry is recorded and review incoming laundry at day's end where applicable.
Store, secure, and issue supplies to meet business demands; complete required reports promptly.
Establish additional department standards with the General Manager's approval; monitor VIPs, special guests, and requests.
Ensure regular maintenance and cleaning projects are completed on a biannual basis.
Participate in scheduled Manager on Duty coverage and perform other duties as requested by the General Manager.