Housekeeping Manager (Harrah's Las Vegas)

Caesars Entertainment•Las Vegas, NV

10d

About The Position

The Housekeeping Manager assists with day-to-day supervision to achieve customer satisfaction and quality service while ensuring compliance with policies and Standard Operating Procedures. The role oversees Hotel Housekeeping operations and staff, including the Status Board, Clerks, Suite Attendants, Housepersons, and Suite Supervisors. The manager leads and supports housekeeping team members, maintains cleanliness and service standards throughout guest rooms and hotel areas, and coordinates with the Front Desk and other departments. The position includes staffing, scheduling, recruitment, training, performance management, guest service, inventory monitoring, safety oversight, and operational reporting. The manager must be flexible to work various shifts and at multiple properties.

Requirements

Previous supervisory experience is required.
Knowledge of Housekeeping operations is necessary.
Knowledge of computers and typing skills is essential.
Strong written and verbal communication skills, including the ability to read, write, and communicate fluently in English.
Excellent customer service skills.
Maintain a neat and professional appearance.
Flexibility to work various shifts and at multiple properties.
Ability to manage multiple assignments and make progress under time constraints.
Ability to access, input, and analyze information using moderately complex computer systems and written materials, and to act independently when drawing conclusions.
Ability to perceive quality of work, review documents, follow instructions, and respond to guest, client, or staff inquiries.
Ability to remain alert throughout the shift and calm during emergencies while exercising sound judgment.
Ability to perform physical tasks including standing and walking for the duration of the shift; bending, stooping, kneeling, climbing, and using stairs.
Ability to work in a fast-paced environment while handling multiple tasks under time constraints.
Ability to lift up to 50 lbs and handle sensitive staff and guest situations in a timely manner.
Ability to use a step stool, climb stairs, balance, bend, stoop, kneel, crouch, squat, push and pull, work overhead with both arms, and continuously grasp with the hands.
Ability to push, pull, and lift furniture such as mattresses, tables, chairs, and lamps.
Ability to safely work with cleaning chemicals, chemical fumes, and smoke; tolerate required PPE; and safely operate motorized equipment.
Ability to work in a smoking and pet-friendly environment.

Nice To Haves

Bilingual abilities.
Knowledge of collective bargaining agreements.
Previous housekeeping supervisory experience.

Responsibilities

Lead and support housekeeping Team Members to ensure guest rooms, public areas, and hotel spaces meet cleanliness and quality standards.
Oversee all Housekeeping staff and operations, including the Status Board, Clerks, Suite Attendants, Housepersons, and Suite Supervisors.
Ensure guest satisfaction through top-quality customer service and hospitality.
Ensure all keys are properly signed in and out.
Assist in preparing periodic performance reviews for assigned personnel.
Supervise daily staff performance, provide coaching, conduct evaluations, and address performance concerns.
Recruit, interview, hire, train, and develop team members while fostering a positive and productive work environment.
Ensure compliance with hotel policies, procedures, safety regulations, and OSHA standards.
Inspect guest rooms and work areas regularly to maintain cleanliness and service standards.
Respond professionally and efficiently to guest inquiries, concerns, and special requests.
Coordinate with the Front Desk and other departments regarding room-status updates and hotel operations.
Monitor housekeeping supply and amenity inventory and promptly report operational or maintenance issues.
Identify and address safety concerns, equipment issues, and maintenance needs.
Communicate with Team Members and management verbally and in writing.
Use hotel systems and Microsoft Office applications for daily operations and reporting.
Participate in training sessions, departmental meetings, and management meetings.
Compile departmental work schedules, monitor workload, ensure balanced workloads and adequate staffing, and make necessary adjustments.
Handle multiple assignments and make progress under time constraints.
Work with provided cleaning chemicals and chemical fumes and smoke, tolerate required PPE, and safely operate motorized equipment.