Housekeeping Manager (Harrah's Las Vegas)

Caesars Entertainment•Las Vegas, NV

10d

About The Position

Assist in the day-to-day supervision of hotel housekeeping operations to achieve customer satisfaction and quality service while ensuring compliance with policies and Standard Operating Procedures. Oversee Hotel Housekeeping staff, including Status Board, Clerks, Suite Attendants, Housepersons, and Suite Supervisors. Ensure guest satisfaction through top-quality customer service and hospitality. The role leads and supports housekeeping team members, oversees staffing and daily performance, and maintains cleanliness and service standards across guest rooms, public areas, and hotel spaces. It also coordinates with other departments, responds to guest needs, monitors supplies and operational issues, and supports continuous improvement through meetings and training. The position requires prior supervisory experience and housekeeping operations knowledge, computer and communication skills, flexibility to work various shifts and at multiple properties, and the ability to perform physically demanding tasks in a fast-paced, smoking and pet-friendly environment.

Requirements

Previous supervisory experience is required.
Knowledge of housekeeping operations is necessary.
Knowledge of computers and typing skills are essential.
Strong written and verbal communication skills, including the ability to read, write, and communicate fluently in English, and excellent customer service skills.
Maintain a neat and professional appearance.
Flexibility to work various shifts and at multiple properties.
Ability to manage multiple assignments and make progress under time constraints.
Ability to access, input, and analyze information using moderately complex computer systems and written materials, and to act independently when drawing conclusions.
Ability to perceive quality of work, review documents, follow instructions, and respond to guest, client, or staff inquiries.
Ability to remain alert throughout the shift and calm during emergency situations while exercising sound judgment.
Ability to stand and walk for the duration of the shift and to bend, stoop, kneel, climb, and ascend or descend stairs.
Ability to work in a fast-paced environment, handle multiple tasks under time constraints, and lift up to 50 lbs.
Ability to handle sensitive staff and guest situations in a timely manner.
Ability to use a step stool and safely push, pull, and lift furniture such as mattresses, tables, chairs, and lamps.
Ability to frequently crouch, squat, push or pull, work overhead with both arms, and use hands for continuous grasping.
Ability to safely work with cleaning chemicals, chemical fumes, and smoke.
Ability to tolerate required PPE, including gloves and safety glasses or goggles, and safely operate motorized equipment.
Ability to work in a smoking and pet-friendly environment.

Nice To Haves

Bilingual abilities preferred.
Knowledge of collective bargaining agreements preferred.
Previous housekeeping supervisory experience preferred.

Responsibilities

Lead and support housekeeping team members to ensure guest rooms, public areas, and hotel spaces meet cleanliness and quality standards.
Oversee all Housekeeping staff, including Status Board, Clerks, Suite Attendants, Housepersons, and Suite Supervisors.
Ensure all keys are properly signed in and out.
Assist in preparing periodic performance reviews of assigned personnel.
Supervise daily staff performance, provide coaching, conduct evaluations, and address performance concerns when necessary.
Recruit, interview, hire, train, and develop team members while fostering a positive and productive work environment.
Ensure compliance with hotel policies, procedures, safety regulations, and OSHA standards.
Inspect guest rooms and work areas regularly to maintain cleanliness and service standards.
Respond professionally and efficiently to guest inquiries, concerns, and special requests.
Coordinate with the Front Desk and other departments to communicate room status updates and support hotel operations.
Monitor housekeeping supply and amenity inventory levels and promptly report operational or maintenance issues.
Promote a safe work environment by identifying and addressing safety concerns, equipment issues, and maintenance needs.
Communicate clearly and effectively with team members and management, verbally and in writing.
Use hotel systems and Microsoft Office applications to support daily operations and reporting.
Participate in training sessions, departmental meetings, and management meetings to support continuous improvement and operational excellence.
Compile departmental work schedules, monitor workload, ensure areas are properly staffed, and adjust schedules as needed.