Housekeeping Manager (Bilingual - Spanish)

Hospitality Staffing Solutions Group Llc•Birmingham, AL

About The Position

Hospitality Staffing Solutions (HSS) is seeking a bilingual Spanish-speaking Housekeeping Manager, also referred to as an Executive Housekeeper or Director of Housekeeping, for an operation in the Birmingham, Alabama area. The role has complete responsibility and accountability for onsite HSS housekeeping operations. It provides support and knowledge to the resort’s Executive Housekeeper and management staff, while meeting quality, timeliness, and budget objectives and maintaining effective professional relationships with property management. The manager is expected to uphold the company’s mission and values in the interests of the company, employees, and customers. The role oversees site quality, staffing, training, schedules, budgets, supplies, customer service, and daily operations. Work is performed in a hotel setting and may also take place outdoors. The position involves extended periods of sitting, standing, walking, and driving, as well as frequent movement around the property. Irregular hours and travel are required.

Requirements

Bilingual in Spanish, as indicated by the position title.
Passion for cleanliness.
Demonstrated leadership and motivational skills.
Demonstrate loyalty, honesty, and integrity.
Proactive and self-managing.
Excellent problem-solving skills.
Strong communication skills.
Ability to work under stressful conditions.
Ability to work irregular hours and travel.
Legally authorized to work in the United States without restriction.
At least 18 years of age.
Ability to sit and stand for extended periods, walk and drive for extended periods, and frequently climb stairs, twist, bend, stoop, and reach.
Corrective vision and hearing within the normal range.
Ability to regularly lift up to 25 pounds.
Manual dexterity to operate a computer keyboard, calculator, copier, and other office equipment.
Ability to perform daily walk-throughs of the property.

Responsibilities

Develop and maintain site standards of excellence in accordance with site and HSS standards, and establish and monitor site goals.
Attend mandatory property management meetings, including staff, budget, and security meetings.
Ensure contractual obligations, company policies, standards, and procedures are followed.
Conduct monthly operational reviews; inspect units daily; and complete the required number of report cards each week.
Understand the carpet-cleaning procedures and equipment used at each site.
Monitor site quality scores, work to improve them, and report monthly scores to management.
Orient and train new employees, provide ongoing staff training, hold weekly departmental and staff meetings, and guide the Assistant in monitoring staff progress.
Handle trainee candidates at the resort and support the Area Supervisor with recruiting, hiring, and training qualified employees.
Ensure a safe working environment at the site and office.
Prepare weekly schedules based on forecasts and plan staffing to provide adequate service and timely completion of large turns.
Perform any duties related to site operations as needed and ensure units are turned on time.
Complete weekly reports promptly and arrive on time for appointments and meetings.
Assist with site budgets, review weekly budget performance, and recommend improvements.
Quote prices for additional products or services with assistance from Area Managers, the Corporate Director of Housekeeping, or the VP of Staffing.
Recommend staff salary adjustments in accordance with company guidelines.
Maintain adequate inventory and equipment supplies, including linen and housewares.
Approve site expenses up to the limit stated in the posting; the limit is not specified.
Build professional relationships with resort management and other key resort staff; remain approachable and follow up.
Build positive customer relations, troubleshoot problems, and address customer needs.
Conduct staff performance appraisals as required by company policy and investigate and resolve issues related to HSS personnel.
Become knowledgeable about the complete resort and promptly resolve guest complaints.
Maintain open communication with resort management and the front office.
Perform other duties and projects as assigned.
Perform daily property walk-throughs.