Hampton Inn New Orleans Canal Street - Housekeeping Manager OEM

Aimbridge Hospitality•New Orleans, LA

16d•Onsite

About The Position

The Housekeeping Manager oversees efficient operation of the Housekeeping Department in accordance with Aimbridge Hospitality standards. The role supervises housekeeping operations across guest rooms, front and back of house, public areas, and laundry. The manager maintains department standards, supports guest service, and coordinates staffing, training, inspections, supplies, and communication with other departments. Management-level associates are expected to work as much of each workday as necessary to complete their responsibilities; overtime applies to OEM associates and is calculated accordingly. The position is at the Hampton Inn New Orleans Canal Street, a restored 1927 building on the Canal Streetcar line in New Orleans. The hotel describes its team environment as supportive and collaborative, with monthly team-building activities and events. The hotel offers free hot breakfast and has a Canal Street Bar.

Requirements

At least 5 years of progressive experience in a hotel or related field; alternatively, a 2-year college degree and at least 3 years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience is required.
Proficiency in Windows operating systems and company-approved spreadsheet and word-processing programs.
A valid driver's license for the applicable state.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Ability to anticipate, prevent, identify, and solve workplace problems.
Ability to assimilate complex information and data from disparate sources and adapt it to the needs of a particular situation.
Ability to listen to, understand, clarify, and resolve coworkers' and guests' concerns and issues.
Ability to work with and understand financial information and data, and perform basic arithmetic functions.

Responsibilities

Approach interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
Follow Aimbridge Hospitality standards, regulations, policies, and house rules to promote safe and efficient operations.
Meet applicable certification requirements, including Food Handlers, Alcohol Awareness, CPR, and First Aid, as applicable to the position.
Establish and maintain a departmental key-control system; use radios professionally and ensure proper radio etiquette.
Monitor and direct Housekeeping and Laundry personnel, and inspect rooms daily.
Ensure company and brand training requirements are met, conduct employee performance appraisals, and train staff to Aimbridge Hospitality standards.
Review staff work hours for payroll and submit them to accounting on time.
Develop a manager assigned by the Corporate Office, sign off on competencies, and assist with placement.
Conduct monthly department meetings, daily morning meetings, weekly staff meetings, and training on a rotational basis.
Prepare employee schedules based on business forecasts, payroll budgets, and productivity requirements; submit the schedule and Wage Progress Report to the General Manager weekly.
Supervise daily inspections for arriving V.I.P.s and monitor V.I.P.s, special guests, and requests.
Ensure lobbies, guest hallways, guest rooms, and back-of-house areas meet Aimbridge Hospitality standards.
Maintain purchase order, invoice-vouchering, and checkbook-accounting standards.
Maintain required inventory levels of Housekeeping and Laundry supplies, order supplies and amenities, and conduct monthly and quarterly inventories.
Protect guest privacy and security by following Aimbridge Hospitality procedures.
Participate in scheduled Manager on Duty coverage.
Train staff on house safety rules and procedures; motivate, coach, counsel, and discipline personnel according to company procedures.
Conduct Housekeeping interviews and hiring procedures according to company procedures.
Monitor work orders, submit them to Engineering, and follow up on maintenance requests.
Respond attentively, courteously, and efficiently to guest requests, situations, complaints, and accidents reported to Housekeeping.
Attend monthly all-employee meetings and other functions required by management.
Maintain professional working relationships and open communication with managers, employees, and other departments.
Respond to emergencies using information in M.S.D. sheets and keep the sheets current and accessible.
Focus the department on its contribution to guest service scores.
Balance and clear room status nightly by comparing the PM Housekeeping Report with the computer room-status report and resolving discrepancies.
Maintain and monitor Lost and Found procedures and policies.
Ensure employees are attentive, friendly, helpful, and courteous to guests, managers, and other employees.
Conduct weekly walkthroughs with the General Manager and Property Engineer.
Use the telephone and computer system to report and verify room status.
Ensure valet laundry is recorded for valet cleaners and, where applicable, check incoming laundry at the end of the day to confirm all items have been returned.
Store, secure, and issue supplies as needed to meet business demands.
Complete required reports promptly and efficiently.
Establish additional Housekeeping Department standards with the General Manager's approval, as needed.
Review the Guest Request log daily and take proactive steps to address problems before they occur.
Ensure regular maintenance and cleaning projects are completed biannually.
Perform other duties as requested by the General Manager.