Housekeeping Manager - Courtyard Tysons McLean

B.F. Saul Company Hospitality Group•McLean, VA

11d•$60,000 - $70,000

About The Position

B. F. Saul Company Hospitality Group is seeking a Housekeeping Manager for the Courtyard Tysons McLean. The role is responsible for overall housekeeping operations and ensuring the cleanliness of hotel rooms and public areas. The manager uses leadership skills to drive revenue, maximize profit, and ensure quality, while managing assigned staff to achieve financial results, guest satisfaction, and positive team member relations. The position oversees housekeeping department finances, expenses, labor, supplies, budgets, and company assets. It ensures sufficient cleaned room inventory to maximize revenue and maintains quality guest service through staff training, service recovery, and service programs. The manager also conducts operational inspections, maintains safety information and procedures, and leads team member hiring, training, performance management, and development. The role participates in hotel and department meetings, manages housekeeping and laundry initiatives, and ensures productivity and compliance with company and Courtyard by Marriott procedures.

Requirements

High school diploma or GED.
At least 2 years of progressive housekeeping management experience.
Detail-oriented, with the ability to communicate effectively with people at all levels inside and outside the organization.
Ability to problem-solve with team members and guests.
Ability to manage multiple priorities in a fast-paced environment.
Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
Significant bending is required.

Nice To Haves

College degree or equivalent experience.
Bilingual ability.

Responsibilities

Manage housekeeping department finances and expenses, maximize hotel profitability, and assist with preparing and managing the department budget.
Manage labor through scheduling, monitoring, and adjustments based on business needs.
Manage supply costs, work with vendors, safeguard supplies, and follow procurement guidelines.
Manage company assets within budget guidelines and help prolong the life of company resources.
Ensure sufficient room inventory is cleaned and available to maximize revenue.
Maintain guest satisfaction by ensuring quality room cleanliness and supplies, responding promptly and courteously to concerns, and providing service recovery when appropriate.
Train and model appropriate guest service standards and develop service programs to increase guest satisfaction and achieve revenue goals.
Conduct routine inspections to maintain housekeeping standards and comply with company, brand, and applicable local, state, and federal requirements.
Keep Material Safety Data Sheets information up to date, maintain a clean and safe work environment, and follow incident procedures.
Evaluate staff performance, take corrective action as needed, set goals, provide feedback, and recognize team members.
Interview, hire, coach, train, and develop team members; maintain required training records and address quality issues and training needs.
Promote collaboration and a positive, professional work environment.
Attend daily, weekly, and monthly department or hotel meetings to support communication and planning.
Advise on and implement changes to housekeeping operations, lead housekeeping and laundry initiatives, and meet hotel-level productivity standards.
Adhere to Courtyard by Marriott and B. F. Saul Company Hospitality Group standard operating procedures.