GWCC HOUSEKEEPING LEAD

GWCCA•Atlanta, GA

2d•$16 - $21•Onsite

About The Position

The Housekeeping Lead coordinates housekeeping activities, monitors cleanliness and service standards, supports event readiness, and communicates operational needs to leadership. The role provides day-to-day operational direction to vendor personnel without formal supervisory authority and works in a fast-paced, event-driven convention, sports, entertainment, and hospitality environment. The position may require irregular hours and flexible scheduling, including evenings, weekends, holidays, extended hours, and special events. Work takes place in indoor and outdoor facilities across the Authority’s campus and involves frequent interaction with large crowds and changing operational priorities. The role supports housekeeping coverage and assignments, monitors third-party service providers, helps maintain supplies and equipment, documents inspections and work, and escalates service, safety, facility, staffing, and customer concerns. The lead may also perform housekeeping duties as needed. Candidates under final consideration must complete a criminal history evaluation and drug screening as a condition of employment. GWCCA employees are expected to demonstrate the Authority’s values of authenticity, accountability, and collaboration; maintain a professional image; comply with policies, procedures, safety standards, and training requirements; complete assigned mandatory training; and contribute to a safe, inclusive, service-focused work environment. Duties may be adjusted or expanded to support operational priorities.

Requirements

High school diploma or GED preferred.
At least one year of experience in housekeeping, custodial services, hospitality, facilities operations, or a closely related field preferred.
Ability to provide day-to-day operational direction without formal supervisory authority.
Ability to coordinate multiple tasks and priorities in a fast-paced, event-driven environment.
Strong attention to detail and commitment to cleanliness, sanitation, and facility appearance.
Ability to recognize and communicate service deficiencies and operational concerns, exercise sound judgment, and determine when to escalate issues.
Ability to work effectively with internal team members, contractors, vendors, clients, and guests.
Strong verbal and written communication skills.
Ability to remain calm, professional, and solutions-oriented under pressure.
Ability to work independently while maintaining communication with leadership.
Ability to prioritize assignments and adapt to changing event and facility requirements.
Ability to follow established procedures, safety requirements, and operational standards.
Ability to maintain accurate records and complete required documentation.
High degree of integrity, accountability, and reliability.
Basic computer skills and ability to use email and other operational systems.
Ability to work effectively with individuals from diverse backgrounds and experiences.
Ability to work an irregular schedule, including evenings, weekends, holidays, and extended hours as operationally required.
Candidates under final consideration must complete a criminal history evaluation and drug screening as a condition of employment.

Nice To Haves

Previous experience serving in a lead role preferred.
Experience in a convention center, hotel, stadium, arena, entertainment venue, or other high-volume facility preferred.
Basic knowledge of Microsoft Word, Excel, and Outlook preferred.
Valid driver’s license preferred.
Multilingual skills are a plus.

Responsibilities

Coordinate daily housekeeping activities and assignments under the direction of the Facility Operations Housekeeping Supervisor or Manager.
Provide day-to-day operational direction to vendor personnel, answer questions, and communicate priorities.
Monitor assigned areas and event spaces through move-in, event operation, turnover, and move-out to ensure cleanliness, appearance, sanitation, and readiness meet GWCCA standards and event requirements.
Inspect restrooms, public spaces, meeting rooms, exhibit halls, lobbies, concourses, service corridors, loading docks, and other assigned areas.
Conduct pre-event, during-event, and post-event walkthroughs to identify housekeeping needs and verify spaces are maintained according to event requirements.
Communicate cleaning, replenishment, maintenance, safety, and service needs to the appropriate supervisor or manager.
Assist with monitoring housekeeping coverage and task assignments based on event schedules, operational priorities, and changing facility conditions.
Monitor third-party service provider work and promptly communicate quality or staffing concerns to the appropriate supervisor.
Support consistent application of housekeeping procedures, safety practices, sanitation standards, and facility protocols.
Help keep housekeeping supply rooms and designated storage areas organized and operational; monitor supply levels and communicate replenishment needs.
Assist with receiving, organizing, stocking, and distributing supplies as directed, and help ensure cleaning supplies and equipment are used safely and appropriately.
Document completed work, inspections, supply needs, incidents, and operational concerns as required.
Escalate customer concerns, safety hazards, facility issues, staffing concerns, and service deficiencies to the appropriate supervisor or manager.
Identify waste removal needs and communicate them to the appropriate supervisor or service provider; report conditions requiring pest control or other contracted facility services.
Communicate professionally with internal and external customers and respond promptly to housekeeping-related requests.
Provide operational updates to the Facility Operations Supervisor or Manager at the beginning, during, and/or end of assigned shifts.
Complete daily activity, inspection, and shift reports accurately and on time.
Participate in departmental meetings, training sessions, safety meetings, and event briefings as required.
Maintain a professional image representing GWCCA’s values and vision.
Perform housekeeping duties when necessary to support operational needs and facility standards.
Perform other duties as assigned.
Comply with GWCCA policies, procedures, safety standards, and training requirements, including completing assigned mandatory training; contribute to a safe, inclusive, service-focused work environment.

Benefits

Competitive salary
Medical insurance
Dental insurance
Vision insurance
Life insurance
Paid vacation
Paid state holidays
Flexible Spending Account options
401(k) plan with 5% match
On-site employee dining with below-market pricing
Free on-site parking
Discounts on auto insurance, home insurance, pet insurance, technology, travel, attractions, and more