Housekeeping Lead

StoryPoint•Fort Wayne, IN

11d•Onsite

About The Position

The Housekeeping Lead is responsible for the day-to-day personnel management of the cleaning staff. The role is on-site and includes office time. The Housekeeping Manager is responsible for organizing the day-to-day cleaning operation and performs some hands-on work, including filling in for cleaning staff when required. The position works toward continual improvement of the overall organization. The work involves standing for long periods, communicating with others, and using a keyboard, telephone, paperwork, files, and other equipment. It also includes reviewing detailed documents and computer screens, occasional reaching and lifting or moving up to 25 pounds. The work environment requires appropriate interaction with others and has a moderate noise level. Occasional travel to different locations may be required.

Requirements

Strong written and oral communication skills.
Demonstrated strong leadership abilities.
Ability to train staff on company policies and job responsibilities.
Sound problem-solving skills.
Knowledge of cleaning materials, equipment, and tools.
Communication and teaching skills to convey knowledge of cleaning materials, equipment, and tools to employees.
Ability to identify hazards and report them to management.
Ability to train and motivate staff to provide quality service.
Excellent attention to detail and ability to follow client direction concisely.
Ability to stand for long periods; communicate effectively; sit, stand, walk, and use hands to handle a keyboard, telephone, paper, files, and other equipment and objects.
Ability to occasionally reach with hands and arms and lift or move up to 25 pounds.
Ability to review detailed documents and read computer screens.

Responsibilities

Ensure operational and safety procedures are followed.
Establish schedules and plans for daily work assignments.
Manage customer housekeeping problems and investigate complaints about cleaning services.
Inspect and approve staff work performance.
Ensure cleaning meets contract specifications.
Manage and order inventories of cleaning equipment and supplies.
Maintain the department budget, manage cleaning expenses, and produce expenditure reports.
Train and coach current and new employees, and manage employee work hours.
Arrange maintenance and repair of cleaning equipment, such as vacuum cleaners.
Complete necessary administration and paperwork.
Produce official order forms for equipment, uniforms, and materials.
Investigate developments in cleaning equipment and materials and maintain working knowledge of them.
Work toward continual improvement of the overall organization.
Perform hands-on cleaning work, including filling in for cleaning staff when required.