Housekeeping/ Laundry Supervisor

iCare Financial Services•Chicago, IL

9d•Onsite

About The Position

The Housekeeping/Laundry Supervisor plans, organizes, develops, and directs the Housekeeping Department to meet applicable federal, state, and local standards and facility requirements. The role is responsible for maintaining a clean, safe, and comfortable environment for residents, coordinating services with other departments, and managing housekeeping personnel, schedules, training, performance, supplies, equipment, and records. The supervisor oversees housekeeping operations and infection-control practices, monitors the condition of rooms, common areas, storage spaces, equipment, linens, and external grounds, and addresses deficiencies. The role also supports budgeting, recruitment, inspections, incident reporting, and communication with residents, employees, visitors, government agencies, and facility administrators. The position requires heavy lifting and the ability to work effectively with residents and staff in a long-term care setting.

Requirements

1–2 years of housekeeping supervision experience in a healthcare environment.
Ability to perform heavy lifting as required.
Familiarity with the care of various floor types, cleaning materials, and general housekeeping methods and equipment.
Knowledge of housekeeping practices and procedures in a long-term care facility.
Ability to make independent decisions, follow instructions, and accept constructive criticism.
Ability to work independently and flexibly, maintain personal integrity, and work effectively with residents, personnel, and support agencies.
Leadership ability and willingness to work harmoniously with and supervise professional and non-professional personnel.
Patience, tact, a cheerful disposition, enthusiasm, and ability to handle residents according to their current maturity level.
Ability to cope with the mental and emotional stress of the position.
Must follow safety precautions; the work may involve exposure to cuts, bruises, and back injury if precautions are not followed.

Responsibilities

Plan, develop, organize, implement, evaluate, and direct Housekeeping Department programs and activities.
Coordinate housekeeping services with related departments, including Dietary and Nursing.
Review department policies, procedures, manuals, and job descriptions at least annually and recommend revisions to the Administrator.
Develop and maintain job descriptions and performance evaluations for housekeeping personnel.
Explain department policies and procedures to employees, residents, visitors, and government agencies.
Assist staff with departmental policies, procedures, equipment, and supplies.
Complete administrative forms, reports, evaluations, and studies.
Provide written and oral reports or recommendations to the Assistant Administrator as needed.
Direct and assume responsibility and accountability for the Housekeeping Department.
Inspect storage rooms, utility closets, and janitorial closets for upkeep and supply control.
Develop plans of correction for housekeeping deficiencies identified during survey inspections and provide written copies to the Administrator.
Assist with recruiting and selecting housekeeping personnel.
Schedule work hours, vacation and holiday schedules, personnel, work assignments, and cleaning schedules.
Conduct performance appraisals and counsel, discipline, or discharge personnel as requested or necessary.
Plan and participate in in-service training, on-the-job training, and orientation for housekeeping personnel.
Make daily rounds to verify staff duties and housekeeping procedures.
Ensure personnel follow safety regulations when using equipment and supplies.
Submit accident and incident reports to the Administrator on duty.
Maintain the facility in a clean and safe condition and ensure necessary equipment and supplies are available and operable.
Maintain appropriate stocks of housekeeping supplies, disinfectants, equipment, and linens.
Develop, maintain, and implement infection-control and universal-precautions policies and procedures; ensure sanitary practices and aseptic and isolation techniques are followed.
Assist the Maintenance Director with waste-disposal policies and procedures for the department.
Assist with preparing the department budget and submit it to the Assistant Administrator for review and approval.
Keep written records of department expenditures and submit financial records and cost reports as requested or needed.
Conduct weekly inspections of housekeeping functions to maintain quality-control standards.
Ensure compliance with policies for using and disposing of personal protective equipment and infectious waste.
Monitor room furniture and arrange replacement when needed; inform the Administrator when purchases are required.
Assist with pest-control maintenance.
Ensure residents' belongings are placed in storage when they are hospitalized.
Manage distribution of clean bed linens to floors and collection of soiled linens for laundry-service pickup.
Monitor external grounds and help keep walkways clear of snow and debris and grassy areas and bushes in good appearance.
Ensure equipment is cleaned and properly stored at the end of each shift.
Assist in demonstrating new products and cleaning techniques as directed.
Maintain a warm, positive, calm, and personally attentive atmosphere throughout the department.
Work with residents, personnel, visitors, government agencies, and support agencies, including in situations involving hostile or emotionally upset residents or family members.