Housekeeping Inspector - Embassy Suites by Hilton Dulles Airport

B.F. Saul Company Hospitality Group•Sterling, VA

1d•Onsite

About The Position

B. F. Saul Company Hospitality Group, a subsidiary of the largest private real estate company in the Washington, D.C. area with over 130 years of operation, is seeking a Housekeeping Inspector for the Embassy Suites by Hilton Dulles Airport hotel. This role is responsible for supervising, training, and inspecting the performance of assigned Room Attendants and Laundry Attendants to ensure adherence to hotel standards. The position involves effective management of staff to achieve financial results, guest satisfaction, and positive team member relations. The Embassy Suites by Hilton Dulles Airport hotel is located in Herndon, VA, near Washington Dulles International Airport and approximately 25 miles from Washington, D.C.

Requirements

High school diploma or GED preferred.
Minimum 1 year housekeeping experience preferred.
Must be detail-oriented.
Ability to communicate well with all levels within and outside the organization.
Able to problem-solve with team members and guests.
Must be able to manage multiple priorities in a fast-paced environment.
Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift.
Significant bending required.

Nice To Haves

Bi-lingual ability preferred.

Responsibilities

Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, and recording housekeeping actions in all areas of the hotel.
Respond to guest concerns or requests in a courteous and friendly manner, focusing on service recovery when applicable.
Work side by side with staff to train and model appropriate guest service standards.
Achieve goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
Conduct routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state, and federal regulations.
Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.
Ensure a clean and safe work environment, and follow all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
Direct staff performance; take appropriate corrective action as needed to hold team members accountable.
Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.
Assist with coaching and development of all team members.
Assist with required training for department team members and ensuring training records are maintained.
Analyze quality issues, identify training needs, and ensure implementation to improve results.
Utilize available resources and adhere to B. F. Saul Company Hospitality Group training policies.
Promote collaboration and a positive, professional work environment.
Attend all daily, weekly, and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Use expertise to advise and implement changes to housekeeping operations as needed.
Assist with housekeeping/laundry initiatives and meeting productivity standards at the hotel level.