Hospitality Attendant- Embassy Suites by Hilton Dulles Airport

B.F. Saul Company Hospitality Group•Herndon, VA

1d•Onsite

About The Position

B. F. Saul Company Hospitality Group, a subsidiary of the largest private real estate company in the Washington, D.C. area with over 130 years of operation, manages a portfolio of more than 20 business-class hotels. They are seeking to hire a Hospitality Attendant for the Embassy Suites by Hilton Dulles Airport hotel. This role is an opportunity to advance your career within a company that values its team through its "One Team!" approach, focusing on professional and personal development, industry understanding, and a positive culture. The Embassy Suites by Hilton Dulles Airport hotel is located in Herndon, VA, close to Washington Dulles International Airport and approximately 25 miles from Washington, D.C., offering convenient access to tourist sites and businesses.

Requirements

Strong communication skills verbal and written
High work ethic and self-initiative
Proven customer service skills, including ability to be resourceful and creative
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to stand and walk for extended periods of time
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset

Responsibilities

Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.