Restaurant Server - Embassy Suites by Hilton Dulles Airport

B.F. Saul Company Hospitality Group•Herndon, VA

1d•Onsite

About The Position

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity. At the Embassy Suites by Hilton Dulles Airport hotel, enjoy all-suite hotel accommodations in Herndon, VA, less than 3 miles from Washington Dulles International Airport. This all-suite hotel is only 25 miles west of Washington, D.C. and within close proximity to several popular tourist sites and global businesses. We invite you to build your career with us. A bright and exciting future awaits you! We are currently hiring for a Restaurant Server who can work either AM or PM shifts. The Restaurant Server will work in the hotel F&B outlet open that is open 7 days a week for guest. This position is responsible for serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Ensures exceptional guest service and creates an inviting atmosphere. Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.

Requirements

High school diploma/GED or equivalent experience required.
TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
Must have one or more years of previous guest service experience.
Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
Must have the ability to speak, understand, and write English in order to meet guestâ€™s needs.
Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.

Nice To Haves

Prefer one or more years of previous serving experience in a fast-paced restaurant environment.

Responsibilities

Anticipates and responds to guests in a friendly, positive and timely manner.
Provides the highest quality service and establishes appropriate rapport with all guests.
Understands and follows B. F. Saul Company Hospitality Group guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.
Listens attentively, takes orders accurately, and uses proper serving techniques.
Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.
Adheres to all health regulations and local liquor laws.
Follows all B. F. Saul Company Hospitality Group cash handling/POS procedures.
Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.
Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations.
Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents.
Knowledgeable of hotel emergency procedures.
Produces required volume of work by planning, organizing and prioritizing work duties.
Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures.
Attends all required department and hotel meetings.
Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met.
Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
Completes all assigned duties within or outside the normal scope of responsibilities.