Food & Beverage Supervisor - Embassy Suites by Hilton Dulles Airport

B.F. Saul Company Hospitality Group•Herndon, VA

9d•Onsite

About The Position

This position assists in ensuring the restaurant, lounge and room service operates effectively, including adherence to all health regulations. Uses leadership skills to assist in driving revenue, maximizing profit and ensuring quality. Supervises assigned staff/departments in the hotel F&B outlet, Marty's Bar & Grille, located in our stunning six-story atrium and open for breakfast and dinner 7 days a week for guests to ensure achievement of overall financial results, guest satisfaction and positive team member relations. Adheres to all health regulations and local liquor laws. Ensures exceptional guest service and creates an inviting bar atmosphere. Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction. B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.

Requirements

High School diploma or GED required.
TIPS or CARE beverage service certification or the ability to obtain certification is required.
12 months in a position requiring skills/abilities similar or equal to that of a Restaurant/Food and Beverage Supervisor.
Prior experience in guest relations.
Excellent verbal communication skills needed.
Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Responsibilities

Accountable for guest satisfaction by supervising the Food and Beverage team, ensuring food and beverage service standards are met and guest needs are responded to in a timely manner.
Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards.
Follows proper selling techniques and ensures strategies are utilized to maximize Food and Beverage revenues.
Drives sales and maximizes revenue by up-selling.
Follows B.F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Maintains a clean and safe work area in compliance with B.F. Saul Company Hospitality Group, brand, local, state and federal regulations.
Follows all B.F. Saul Company Hospitality Group procedures for guest/team member incidents.
Knowledgeable of hotel emergency procedures.
Produces required volume of work by planning, organizing and prioritizing work duties.
Demonstrates clear written and verbal communication skills.
Promotes collaboration and positive, professional work environment.
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Adheres to all B.F. Saul Company Hospitality Group Standard Operating Procedures.