Housekeeping Floor Manager (Flamingo LV)

Caesars Entertainment•Las Vegas, NV

About The Position

Assist with day-to-day supervision of housekeeping operations to achieve guest satisfaction and quality service while ensuring compliance with policies and Standard Operating Procedures. Conduct cleanliness inspections and uphold standards for a daily staff of 16–20 employees. The role involves supervising cross-property housekeeping staff, supporting staffing and performance processes, maintaining room-status communication with the front office, addressing guest concerns, monitoring supplies and safety, and ensuring cleanliness and maintenance standards across assigned areas.

Requirements

Strong written and verbal communication skills, including the ability to read, write, and communicate fluently in English.
Excellent customer service skills.
Maintain a neat and professional appearance.
Flexibility to work various shifts and at multiple properties.
Ability to manage multiple assignments and make progress under time constraints.
Ability to access, input, and analyze information using moderately complex computer systems and written materials, and to act independently when drawing conclusions.
Ability to perceive quality of work, review documents, follow instructions, and respond to guest, client, or staff inquiries.
Ability to remain alert throughout the shift and calm during emergencies while exercising sound judgment.
Comprehensive computer knowledge, including Microsoft Word, Excel, Groupwise, AS400, and LMS.
Ability to perform the physical tasks listed in Additional Requirements, including standing and walking for the duration of the shift; bending, stooping, kneeling, climbing stairs, and balancing; lifting up to 50 pounds; pushing, pulling, and lifting furniture; frequent crouching, squatting, overhead work with both arms, and continuous grasping; tolerating required PPE; and safely operating motorized equipment.
Ability to work in a fast-paced environment, handle multiple tasks under time constraints, and manage sensitive staff and guest situations in a timely manner.
Ability to work in a smoking and pet-friendly environment.

Nice To Haves

Bilingual abilities preferred.
Knowledge of collective bargaining agreements preferred.
Previous housekeeping supervisory experience preferred.

Responsibilities

Listen and respond professionally to guest inquiries, answer questions, and provide accurate information about hotel, casino, and city services.
Supervise cross-property hourly housekeeping staff; assist with interviews; and conduct evaluations and progressive discipline when required.
Implement and monitor departmental and hotel policies and procedures, ensure quality service, and enforce OSHA and safety standards.
Initiate positive or corrective action when standards are consistently met or not met.
Supervise and monitor daily housekeeping staff performance, ensuring duties are completed and keys are handled and secured properly.
Communicate accurate room-status information to front office staff in coordination with Status Board Operators.
Provide staff with clear direction through effective verbal and written communication.
Resolve guest concerns efficiently and courteously.
Maintain a clean and safe work environment and ensure public areas meet hotel cleanliness and maintenance standards.
Monitor supply and amenity levels in assigned areas.
Report operational issues, maintenance discrepancies, unsafe equipment, and unusual situations promptly, and follow through to resolution.
Exercise sound judgment regarding employee and guest safety while demonstrating strong customer service.
Maintain knowledge of guestroom cleaning techniques, including industrial carpet and floor care and standard cleaning practices.
Attend required training sessions and actively participate in pre-shift departmental meetings.