Housekeeping Floor Manager (Flamingo LV)

Caesars Entertainment • Las Vegas, NV

1d

About The Position

The Housekeeping Floor Manager assists with day-to-day supervision to achieve customer satisfaction and quality service while ensuring compliance with policies and Standard Operating Procedures. The role conducts cleanliness inspections and oversees the daily work of 16–20 employees, maintaining hotel cleanliness, safety, and service standards.

The manager supervises housekeeping staff across properties, supports hiring and employee evaluations, and applies progressive discipline when needed. The role also coordinates room-status information with the front office, monitors supplies and amenities, addresses guest concerns, reports operational or maintenance issues, and participates in required training and departmental meetings. The position requires physical work throughout the shift, including moving furniture and operating motorized equipment, in a fast-paced environment that may include smoking and pets.

Requirements

• Strong written and verbal communication skills, including the ability to read, write, and communicate fluently in English.
• Excellent customer service skills.
• Neat and professional appearance.
• Flexibility to work various shifts and at multiple properties.
• Ability to manage multiple assignments and make progress under time constraints.
• Ability to access, input, and analyze information using moderately complex computer systems and written materials, and to draw conclusions independently.
• Ability to assess work quality, review documents, follow instructions, and respond to guest, client, or staff inquiries.
• Ability to remain alert throughout the shift and calm during emergencies while exercising sound judgment.
• Knowledge of Microsoft Word, Excel, Groupwise, and AS400: LMS.
• Ability to perform physical tasks including standing and walking for the duration of the shift; bending, stooping, kneeling, climbing, and using stairs.
• Ability to lift up to 50 lbs and push, pull, and lift furniture such as mattresses, tables, chairs, and lamps.
• Ability to work in a fast-paced environment, handle multiple tasks under time constraints, and handle sensitive staff and guest situations promptly.
• Ability to use a step stool, climb stairs, balance, bend, stoop, kneel, crouch, squat, push and pull, work overhead with both arms, and continuously grasp with hands.
• Ability to tolerate required personal protective equipment, including gloves and safety glasses or goggles, and safely operate motorized equipment.
• Ability to work in a smoking and pet-friendly environment.

Nice To Haves

• Bilingual abilities.
• Knowledge of collective bargaining agreements.
• Previous housekeeping supervisory experience.

Responsibilities

• Listen and respond professionally to guest inquiries, answer questions, and provide accurate information about hotel, casino, and city services.
• Supervise cross-property housekeeping hourly staff, assist with interviews, conduct evaluations, and administer progressive discipline when required.
• Implement and monitor departmental and hotel policies and procedures, ensuring quality service and compliance with OSHA and safety standards.
• Initiate positive or corrective action when standards are consistently met or not met.
• Supervise and monitor housekeeping staff's daily performance, ensuring duties are completed and keys are properly handled and secured.
• Coordinate with Status Board Operators and communicate accurate room-status information to front office staff.
• Provide staff with clear direction through effective verbal and written communication.
• Resolve guest concerns efficiently and courteously.
• Maintain a clean and safe work environment and ensure public areas meet hotel cleanliness and maintenance standards.
• Monitor supply and amenity levels in assigned areas.
• Report operational issues, maintenance discrepancies, unsafe equipment, and unusual situations promptly, and follow through to resolution.
• Exercise sound judgment concerning employee and guest safety and demonstrate strong customer service.
• Maintain knowledge of guestroom cleaning techniques, industrial carpet and floor care, and standard cleaning practices.
• Attend required training sessions and actively participate in pre-shift departmental meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed