Housekeeping Director \ Hotel Indigo \ West Chester
About The Position
The Housekeeping Director oversees the hotel's housekeeping department and is responsible for achieving its goals and quality standards. The role covers cleanliness standards, associate morale, budgetary goals, and interdepartmental relations. The director manages cleaning equipment and its preventive maintenance, and trains associates in the proper use and handling of cleaning equipment and chemicals. The position also includes conducting department meetings and weekly meetings with the General Manager, preparing and posting weekly schedules with General Manager approval, controlling overtime, and responding to problems. The director performs and documents daily inspections of guest rooms and public areas and forwards the results to the General Manager. The role includes developing an incentive program to recognize positive guest satisfaction survey results and associates named in guest comments, and managing linens, blankets, room supplies, and housekeeping equipment.
Requirements
- At least 2 years of housekeeping management experience in a hotel setting.
- Ability to work weekdays, weekends, and holidays.
- Any combination of education, training, and/or experience that provides the knowledge, skills, and abilities needed to perform the role.
Nice To Haves
- High school graduate preferred.
Responsibilities
- Oversee the hotel's housekeeping department and its cleanliness standards, associate morale, budgetary goals, and interdepartmental relations.
- Maintain working knowledge of housekeeping cleaning equipment and preventive maintenance programs for that equipment.
- Train associates in the proper use and handling of cleaning equipment and chemicals.
- Schedule productive monthly departmental meetings and hold weekly meetings with the General Manager.
- Prepare weekly schedules, obtain General Manager approval, and post them in a timely manner.
- Control overtime through proper scheduling based on room counts and respond to problems.
- Conduct and document daily inspections of guest rooms and public areas, forwarding the inspection records to the General Manager.
- Develop and implement an incentive program recognizing positive guest satisfaction survey results and associates specifically mentioned on guest comment forms.
- Manage linens, blankets, room supplies, and equipment including vacuums, washing machines, and dryers.
Benefits
- Competitive salary
- Affordable medical, dental, and vision benefits for employees and their families
- 401(k) retirement plan with company match
- Flexible spending accounts (FSA)
- Paid time off and paid holidays
- Short-term disability and maternity leave options
- Personal and family medical leave
- Company-provided life insurance and long-term disability coverage
- Employee perks program
- Discounted entertainment tickets through Tickets At Work
- Tuition reimbursement
- In-facility training and in-service programs
- Employee assistance program
- Free will and estate preparation services
- Optional legal and identity protection services
- Verizon Wireless discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
