Housekeeping Clerk - Waikiki

Koa Maintenance & Cleaning • Honolulu, HI

8d

About The Position

The Housekeeping Clerk supports daily hotel housekeeping operations by coordinating room assignments, monitoring occupancy and room status, communicating with hotel departments, and helping ensure rooms are ready for arriving guests. The role works closely with the Front Desk, Housekeeping Supervisors, and Room Attendants to keep priorities organized and information flowing efficiently.

Responsibilities include reviewing occupancy forecasts and room reports; preparing and distributing cleaning assignments; prioritizing rooms based on arrivals, requests, and operational needs; tracking cleaning progress; and updating room information in hotel systems. The clerk also maintains reports and records, follows up on outstanding room requirements, and provides administrative and operational support to housekeeping leadership. Professional communication, accuracy, confidentiality, adaptability, and teamwork are important in this fast-paced hotel environment.

This is a full-time position paying $25.00 per hour. Flexibility to work varying shifts, including weekends and holidays, may be required based on hotel operational needs. The posting identifies the location as Waikiki.

Requirements

• Previous experience in hotel operations, housekeeping coordination, front office operations, or a closely related hospitality administrative role.
• Working knowledge of hotel housekeeping operations, including departure cleaning, stayover service, and full-service cleaning.
• Strong computer proficiency, including email, data entry, spreadsheets, and electronic recordkeeping.
• Ability to interpret occupancy forecasts, room status reports, and daily cleaning requirements.
• Excellent organizational and time-management skills.
• Ability to multitask, prioritize competing demands, and adapt quickly to changing operational needs.
• Strong verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Ability to work independently while maintaining effective communication with multiple departments.
• Strong problem-solving skills and ability to follow through on outstanding tasks.
• Commitment to teamwork, professionalism, and guest service excellence.
• Flexibility to work varying shifts, including weekends and holidays, may be required based on hotel operational needs.

Nice To Haves

• Previous experience using Opera Property Management System (PMS) or a comparable hotel management system.
• Experience preparing housekeeping assignments, tracking room status, or coordinating daily hotel operations.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Associate degree or relevant postsecondary education.
• Equivalent combinations of relevant education, training, and experience may be considered.

Responsibilities

• Review daily occupancy forecasts, arrivals, departures, stayover lists, and room status reports.
• Prepare, organize, and distribute daily room cleaning assignments to Room Attendants.
• Prioritize departure rooms based on guest arrival times, early check-in requests, and operational needs.
• Ensure stayover service and full-service cleaning requirements are accurately reflected in daily assignments.
• Monitor room assignments and adjust them based on occupancy changes, guest requests, late checkouts, and staffing availability.
• Balance daily workloads according to established departmental guidelines.
• Track cleaning progress and communicate time-sensitive priorities to appropriate team members.
• Use the Opera Property Management System (PMS) to review occupancy, room status, arrivals, departures, and housekeeping reports.
• Accurately enter, retrieve, update, and verify information in hotel systems.
• Monitor room status and identify discrepancies requiring follow-up.
• Prepare and maintain daily housekeeping reports, assignment sheets, and operational records.
• Use Microsoft Office, email, spreadsheets, and other computer applications to support departmental operations.
• Maintain accurate electronic and written documentation.
• Coordinate with the Front Desk on room availability and cleaning priorities.
• Communicate daily assignments, special requests, and operational changes to Housekeeping Supervisors and Room Attendants.
• Follow up on cleaning progress and outstanding room requirements.
• Help resolve room status discrepancies by coordinating with appropriate departments.
• Support communication between Housekeeping and Front Office to facilitate timely guest check-ins.
• Maintain professional, responsive communication with team members and hotel leadership.
• Provide administrative and operational support to the Housekeeping Manager and Supervisors.
• Organize and maintain daily reports, cleaning assignments, and departmental records.
• Identify and communicate staffing concerns, scheduling discrepancies, and operational delays.
• Handle guest information and hotel records professionally and confidentially.
• Assist with additional administrative and operational responsibilities as needed.

Benefits

• Competitive pay of $25.00 per hour.
• Opportunity to play an important role in daily hotel operations.
• Fast-paced, engaging work environment where every day brings new challenges.
• Opportunity to collaborate with multiple hotel departments.
• Opportunity to contribute directly to operational efficiency and the overall guest experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed