Extended Stay America Virginia Beach - Housekeeping Assistant Supervisor

Aimbridge Hospitality•Virginia Beach, VA

About The Position

The Housekeeping Assistant Supervisor helps administer and coordinate housekeeping functions in assigned sections. This role helps inspect guest rooms to ensure they meet cleanliness standards, assists Room Attendants as needed, and provides training. The Assistant Supervisor assumes the Housekeeping Supervisor’s functions when that supervisor is absent. The position also supports daily oversight of housekeeping and laundry staff, assignments, room inspections, supplies, maintenance requests, and guest requests.

Requirements

At least 1 to 2 years of progressive experience in a hotel or related field.
High school diploma or equivalent.
Familiarity with Aimbridge Hospitality policies and House Rules.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Interact with guests and associates in a friendly, service-oriented manner.
Maintain regular attendance according to hotel scheduling needs and Aimbridge Hospitality standards.
Maintain a professional appearance and grooming, including wearing the proper uniform and name tag.
Comply with Aimbridge Hospitality standards and regulations to support safe and efficient hotel operations.
Inspect staff work in assigned sections daily to ensure standards and productivity levels are met.
When the Housekeeping Manager or Assistant Housekeeping Manager is absent, inspect all V.I.P. rooms and report their availability to the Front Office.
Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked with linen only.
Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office on time.
Maintain the key control system.
Assist in supervising Laundry and Housekeeping staff and hold them accountable for their work performance.
Handle Lost and Found items according to standards.
Ensure associates are attentive, friendly, helpful, and courteous to guests, managers, and fellow associates.
Ensure the overall appearance, cleanliness, and orderliness of staff.
Carry an active pager or radio to stay in contact with the Front Office and/or Engineering during the shift.
Oversee daily duty assignments and ensure every Room Attendant and House Attendant has a work assignment.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Report daily to the Guest Services Manager on the progress of out-of-order rooms under the Housekeeping Department’s supervision.
Initiate repair and maintenance work orders for items such as doors, plumbing, heating and air systems, electrical equipment, furniture, carpets, and drapes, and follow up until completed.
Assist with proper and constructive Room Attendant training.
Motivate, coach, and counsel staff as needed.
Collect all keys and assignment sheets at the end of each shift.
Attend meetings as required by Management.
Ensure regular maintenance and cleaning projects are completed biannually.
Monitor V.I.P.s, special guests, and requests.
Perform other duties as requested by Management.
Assume Housekeeping Supervisor functions in the supervisor’s absence.