Extended Stay America Premier Kyle - Assistant General Manager OEM

Aimbridge Hospitality•Kyle, TX

About The Position

The Assistant General Manager helps oversee hotel operations and supports the General Manager in maintaining efficient operations, guest satisfaction, and profitability. When the General Manager is away, this role oversees departments, supports revenue growth and cost control, and helps team members succeed. The position is an overtime-eligible manager role; overtime applies and is calculated accordingly. The Assistant General Manager supervises multiple departments, helps recruit, hire, and train Guest Services staff, and supports development and ongoing training for team members. The role requires clear communication with colleagues and guests, proactive problem-solving, confidence working with financial information and data, and use of Windows operating systems for management and reporting. The position also helps uphold company standards for professional appearance and grooming and promotes a friendly, service-focused hospitality environment. Extended Stay America Premier Suites Austin / Kyle serves guests staying for a week or longer, with suites featuring fully equipped kitchens and complimentary Wi-Fi, as well as grab-and-go breakfast, on-site laundry, and pet-friendly rooms.

Requirements

At least five years of progressive hotel experience in Rooms or Food & Beverage; alternatively, a four-year degree with 2–3 years of related experience, or a two-year degree with 3–4 years of related experience.
Supervisory experience.
Ability to remain calm and objective under pressure.
Must hold or obtain Food Handlers, Alcohol Awareness, CPR, and First Aid certifications.
Ability to communicate effectively and solve problems.
Ability to work with financial information and data and perform mathematical tasks.
Ability to use Windows operating systems.

Responsibilities

Supervise multiple departments and partner with the General Manager to support hotel operations and profitability.
Help manage revenue and control costs.
Proactively identify and resolve operational challenges.
Recruit, hire, and train Guest Services staff.
Support development programs and ongoing training for managers and hourly employees.
Communicate clearly with colleagues and guests, listen actively, and understand their concerns.
Use financial information, data, and math to support hotel operations.
Use Windows operating systems for management and reporting.
Promote professional appearance and grooming in accordance with company guidelines.
Provide friendly, service-focused interactions with guests and teammates.