Dutch Wonderland Inn Housekeeper PT

Splish Splash Water Park • Lancaster, PA

1d

About The Position

The Housekeeper provides exceptionally clean guestrooms for guests while following Dutch Wonderland brand quality standards. This outgoing, service-oriented role delivers courteous guest service, responds to requests, maintains guest rooms and public areas, and reports safety hazards, damages, room status, and maintenance issues. The position is predominantly based in an indoor lodging setting, with some exposure to outdoor environments and variable weather conditions.

Requirements

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from scheduled shifts.
• Ability to comply with all uniform policies.
• Exceptional customer service skills, including the ability to resolve questions, problems, issues, and concerns positively and professionally.
• Strong attention to detail and ability to notice objects and areas requiring attention.
• Ability to follow direction, multitask, and work as part of a team and independently.
• Ability to read, write, and speak fluent English.
• Ability to stand, walk, and remain on one's feet for most of the workday.
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Ability to withstand heat and humidity in some hotel areas.
• Ability to consistently use hands to grasp, control, and move objects or tools.
• Ability to tolerate prolonged exposure to dust, dirt, and cleaning chemicals.

Nice To Haves

• Spanish or other bilingual language skills.

Responsibilities

• Provide exceptional guest service by treating guests with courtesy and a smile.
• Respond to guest requests by delivering requested items in a timely manner.
• Remove room linens, replenish them with clean linens, and assist with laundry.
• Make beds according to brand standards.
• Remove trash and replace trash-can bags.
• Monitor and replenish shampoo, conditioner, body wash, and other toiletry supplies.
• Dust and polish fixtures and surfaces.
• Clean windows and mirrors so they are free of residue.
• Immediately report damages or safety hazards to the maintenance team or lodging leadership.
• Place dirty linens in the designated laundry area.
• Vacuum and sweep room floors.
• Clean and sanitize showers, toilets, sinks, and counters.
• Empty refrigerator contents when applicable.
• Maintain the housekeeping cart and bumpers to avoid damaging walls and doors.
• Properly handle, label, stock, and store chemicals and cleaning supplies.
• Protect guest belongings and immediately turn in lost-and-found items.
• Report room status and maintenance problems accurately and promptly.
• Clean and disinfect public hotel areas, including the lobby, public restrooms, trash cans, and outdoor walkways, when needed.
• Maintain a safe, clean, and organized work environment.
• Perform other duties assigned by leadership.

Benefits

• Flexible schedule.
• Ability to cross-train and learn skills across various departments.
• Free admission to Dutch Wonderland and all Palace Entertainment parks on days off.
• Invitations to exclusive company-sponsored employee events throughout the season.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed