Housekeeper - Public Space
About The Position
The Housekeeper creates a home-away-from-home experience for Owners and guests by cleaning villas for arriving guests and servicing villas during guests’ stays. The role responds to guest requests, stocks carts with cleaning supplies, replaces amenities, and provides consistently high-quality room services. Housekeepers follow company and safety procedures, maintain professional conduct and appearance, communicate clearly, support team goals, and meet quality standards. The position requires physical activity, including handling objects weighing up to 25 pounds without assistance and standing, sitting, or walking for extended periods. A flexible schedule, including evenings, weekends, and holidays, is required.
Requirements
- Attention to customer service and a professional, pleasant personality.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to stand, sit, or walk for an extended period.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
Responsibilities
- Clean villas for arriving guests and service villas during guests’ stays.
- Respond to guest requests, stock cleaning carts, and replace amenities.
- Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications; and properly store flammable materials.
- Maintain a clean and professional uniform and personal appearance and protect confidential company information.
- Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
- Communicate clearly and professionally with others.
- Support the team in reaching common goals and ensure adherence to quality expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
Benefits
- Free parking
- Department celebrations
- Associate Appreciation Week
- Monthly associate recognition and reward programs
- Company-branded winter coat and uniforms provided
- Work shoe stipend
- Discounts on local food, fitness, and recreation
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
