Housekeeper

Hilton Garden Inn Cincinnati/West Chester•West Chester Township, OH

12d•$13 - $15•Onsite

About The Position

The Housekeeper maintains the cleanliness and appearance of hotel guest rooms and public areas, helping provide guests with a welcoming, clean, and comfortable environment. The role cleans and resets guest bedrooms and bathrooms using provided chemicals and equipment safely, maintains assigned hallways and common areas, and supports other housekeeping associates. The Housekeeper also handles special guest requests and unexpected spills, participates in carpet care by spotting carpets during room cleaning, reports maintenance needs, and keeps housekeeping carts and linen storage rooms stocked and organized. The role requires accurately completing room assignment sheets, responding promptly to guest complaints and requests, following guest-room entry procedures to protect privacy and security, and providing friendly assistance to guests. The Housekeeper must follow safety and security policies, including procedures for keys, lost and found items, emergencies, and bloodborne pathogens, and communicate effectively with coworkers and other departments. High school education or equivalent is preferred; prior experience is not required, though hospitality experience is a plus. The position requires standing and moving for up to eight hours, regularly lifting up to 30 pounds, and bending, stooping, squatting, and stretching. Employees must maintain a neat, clean, well-groomed appearance and be flexible to work varying schedules, including nights, weekends, and holidays. Pay is $13.00–$15.00 per hour, based on experience and qualifications.

Requirements

Basic verbal and written communication skills.
Ability to stand and exert well-paced mobility for up to eight hours.
Ability to lift up to 30 pounds regularly and continuously.
Ability to bend, stoop, squat, and stretch to complete cleaning tasks.
Ability to maintain a neat, clean, and well-groomed appearance according to company standards.
Flexibility to work varying schedules, including nights, weekends, and holidays.
High school diploma or equivalent preferred; not required.
No prior experience required.

Nice To Haves

Hospitality experience.

Responsibilities

Clean and reset guest bedrooms and bathrooms to established standards, using provided chemicals and cleaning equipment safely and properly.
Maintain assigned hallways and common areas.
Perform other duties as requested, including cleaning unexpected spills and completing special guest requests.
Assist housekeeping associates with maintaining clean and organized work and public areas.
Participate in the hotel’s carpet care program by spotting carpet during room cleaning.
Report maintenance issues or needs to the Supervisor.
Stock and maintain housekeeping carts and linen storage rooms.
Complete room assignment sheets accurately, documenting completed tasks and any issues encountered.
Respond promptly to guest complaints and special requests to ensure guest satisfaction.
Follow procedures for entering guest rooms to protect guest privacy and security.
Greet guests warmly and offer friendly assistance.
Follow company safety and security policies, including proper handling and storage of keys and lost-and-found items.
Know and follow emergency procedures and bloodborne pathogen protocols.
Communicate effectively with coworkers and other departments.