HOUSEKEEPER- FULL TIME POSITION
About The Position
The Housekeeper directs the institutional housekeeping program to ensure the establishment is clean, orderly, and attractive. The role supervises housekeeping and laundry operations, ensuring quality standards and hotel procedures are followed and guests receive prompt, courteous, professional service. It assigns and oversees work, supports staff training and recruitment, inspects rooms and public areas, manages linens and supplies, and responds to guest concerns in coordination with hotel management. The position also helps maintain security and cost controls, identifies training and resource needs, and coordinates with other departments to support guest satisfaction and quality service.
Requirements
- Customer service experience in any service establishment.
- Ability to speak English fluently.
- Medically fit and in good general health.
- Ability to carry or lift items weighing up to 50 pounds.
- Ability to push and pull up to 150 pounds.
- Frequent standing and moving about the facility.
- Frequent bending, stooping, and kneeling.
- Frequent handling of objects and equipment.
- Willingness to work weekends and/or holidays.
Nice To Haves
- Effective communication skills.
- Well-groomed and professional appearance.
- Self-motivated.
- Cooperative.
- Good team player.
- Good listener.
- Detail-oriented.
Responsibilities
- Supervise housekeeping and laundry operations to ensure quality standards are met and hotel procedures and guidelines are followed.
- Provide prompt, courteous, and professional guest service.
- Provide timely feedback to the supervisor or General Manager.
- Maintain cleanliness, hygiene, and tidiness in rooms, corridors, and public areas.
- Assign rooms to housekeeping staff and instruct, delegate, and oversee staff.
- Assist with employee training and ensure staff have the tools and equipment needed to perform their duties.
- Understand PAR levels and submit monthly supply, linen, and terry inventory.
- Assist with employee recruitment for the department.
- Inspect assigned rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair.
- Oversee ordering, delivery, counting, and storage of linens, bathroom items, equipment, cleaning materials, and other supplies.
- Immediately report fouling, breakages, or decommissions to the duty manager for resolution or charge.
- Notify management of housekeeping staff, material, or equipment needs and insufficient supply or equipment PAR levels.
- Maintain procedures for the security of lost and found items.
- Maximize resource use and maintain costs according to guidelines.
- Identify departmental training needs and regularly recommend training requirements to management.
- Respond to guest complaints, special requests, and repair needs, and inform the Front Office Manager or General Manager.
- Maintain product quality standards and provide optimum service to hotel guests.
- Ensure customer satisfaction.
- Work flexible hours to meet the needs of the hotel.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Assist with other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
