HAT - HOUSEKEEPER 2027

KOA•Rodanthe, NC

About The Position

The Housekeeper is responsible for maintaining a clean, sanitary, comfortable, and tidy environment. The role cleans private offices and public common areas, including the general store, restrooms, and accommodation units, while maintaining departmental standards. Work is performed indoors and outdoors and may involve varying weather conditions, moderate to loud noise, dust, pollen, grasses, chemicals, and moving mechanical equipment.

Requirements

Basic understanding of the English language.
Comfortable working in a fast-paced, high-pressure environment.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver's license.
Able to lift and carry up to 10 pounds regularly and lift or carry up to 25 pounds or more occasionally with assistance.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
Able to perform repetitive motions and stand, bend, sit, lift, and walk.
Ability to use personal protective equipment when necessary.
If driving a motorized vehicle, ability to meet the associated visual, sitting, seeing, and reading demands.

Responsibilities

Clean and style accommodation rooms and public areas efficiently, to brand expectations, with attention to detail and within time standards.
Refresh and replenish guest rooms with amenities, supplies, linens, and applicable collateral.
Complete requests in a timely manner and in order of priority.
Take ownership of guest challenges and work collaboratively with the guest services team and property leadership to resolve them.
Complete appropriate forms and turn in guest belongings left behind to the housekeeping supervisor.
Follow quality standards and health and safety regulations.
Wash, dry, and fold laundry as required.
Sanitize kitchens and bathrooms, including scrubbing basins, tubs, toilets, and floors with appropriate chemical solutions and protective equipment.
Sign out and sign in master room keys daily.
Report room condition and status to the housekeeping supervisor and guest services.
Retrieve, stock, restock, and store the housekeeping cart according to prescribed safety and security procedures.
Maintain cleanliness of all assigned campground areas.
Perform other duties, responsibilities, and activities as assigned, which may change with or without notice.