H6630 RED HAT GRILLE SERVER
About The Position
The Server provides guests with attentive and gracious service by taking orders, serving guests, describing menu items and specials, and upselling. The role works as part of a team to assist guests throughout the dining room and pre-bus tables in assigned areas. Servers are expected to demonstrate the organization’s hospitality behaviors, performance standards, values, service standards, and professionalism. They take ownership of guest concerns, respond positively to changing needs, communicate effectively with team members and supervisors, and help maintain clean, orderly, and well-maintained areas. Attendance at all Marketing Special Events and Concerts is required. The position serves at Apache Tee, Broken Arrow Tap House, Red Hat Grille, or Casino F&B and may assist with bussing, greeting, seating, buffet service, or other duties as needed. Servers must adhere to regulatory, departmental, and casino policies and procedures.
Requirements
- High school diploma or General Education Degree (GED), or six months to one year of job-related experience and/or training.
- Must be able to obtain a liquor server license.
- Must be able to use handheld communications devices.
- Must be able to stand for several hours.
- Must occasionally lift and/or move up to 50 pounds.
- Must meet IMGR&C values and standards, including accountability, productivity, acceptance, communication, hospitality, enthusiasm, teamwork, and respectful conduct.
Nice To Haves
- Mescalero Apache Tribal preference.
- Bicultural experience preferred.
Responsibilities
- Describe all menu items, including beverages and specials.
- Greet guests, take drink orders, and check identification for alcoholic beverage orders.
- Take guest orders accurately.
- Check food presentation and deliver items as ordered and in the appropriate sequence.
- Remove used and finished drinkware.
- Check with guests to ensure satisfaction.
- Prepare itemized guest tickets for final processing.
- Complete assigned shift-opening and closing side work.
- Fill in as a busser, greeter, or other needed position at the request of a supervisor or manager.
- Perform supply par checks and report replenishment needs.
- Maintain a clean work area and help keep property, equipment, and furnishings neat and in good repair.
- Assist the Greeter/Cashier with seating guests when necessary.
- Assist with bringing food to the buffet line when necessary.
- Assist other departments as needed and perform other duties as assigned.
- Provide guests with directions or venue information and respond promptly and professionally to comments and complaints.
- Report guest complaints and compliments, and report conditions where resort grounds or equipment do not meet standards, to a supervisor or manager.
- Share information needed by the next shift and communicate information that helps colleagues succeed.
- Work collaboratively, support other team members and departments, help resolve conflicts, and contribute ideas to improve team success and guest satisfaction.
- Attend all Marketing Special Events and Concerts.
- Adhere to all regulatory, departmental, and casino policies and procedures.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
