Housekeeper (Full-Time)| evo Campus Tahoe City | Tahoe City, CA

PM Hotel Group•Tahoe City, CA

2h•$22 - $25•Onsite

About The Position

The Housekeeper cleans guest rooms and common areas at evo Hotel Tahoe City, maintaining cleanliness, safety, and guest satisfaction. The role includes cleaning and preparing rooms to hotel standards, restocking supplies and linens, documenting room status, handling guest concerns professionally, reporting damage or maintenance issues, and following company policies for safety, keys, and lost-and-found items. Housekeepers may also perform laundry duties, maintain supply and storage areas, and make up cribs and rollaway beds. Other cleaning tasks, cross-training, and duties may be assigned as operations change.

Requirements

Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness, with minimal supervision.
Ability to meet an industry-standard cleaning workload of approximately 16–18 standard rooms per shift.
Knowledge of proper chemical handling.
Knowledge of proper cleaning techniques, requirements, and equipment use.
Ability to work in high-temperature areas with accumulations of lint.
Ability to move bundles of soiled and cleaned linens and terry into and out of laundry machines.
Punctuality and regular, reliable attendance.
Courteous and friendly demeanor with guests and coworkers.
Ability to move for at least 90% of the work time and lift up to 75 pounds.
Ability to push or pull a vacuum and wheeled cart weighing up to 100 pounds.

Responsibilities

Use appropriate cleaning chemicals for designated surfaces in accordance with OSHA regulations and hotel requirements.
Transport and position a cart stocked with cleaning supplies, amenities, and linens at assigned guest rooms.
Thoroughly clean guest rooms, including bathrooms, mirrors, fixtures, furniture, floors, doors, windows, closets, drawers, and other surfaces.
Replace bed linens, terry, laundry bags, and room amenities, and make beds according to the designated layout.
Inspect guest rooms for left-behind items, debris, damaged furniture, and maintenance problems; report issues to a supervisor or maintenance.
Update the status of cleaned rooms on the assignment sheet.
Restock the cart at the end of the shift and clean and maintain the vacuum.
Secure assigned guest room keys and turn in lost-and-found items to a supervisor.
Handle guest complaints professionally and work to ensure guest satisfaction.
Communicate effectively with other departments and follow Lost and Found and Key Control policies.
Clean common areas and public restrooms and complete other assigned cleaning duties.
Report suspicious occurrences and hazardous conditions, maintain clean and safe work areas, and follow company safety standards.
Attend mandatory meetings and perform other assigned tasks, including cross-training.
Operate laundry equipment, including washers and dryers, and follow chemical, sanitation, and safety requirements.
Check laundry machinery and equipment, monitor chemical and water use, and maintain equipment cleanliness and working condition.
Sort, weigh, inspect, wash, dry, fold, and inventory laundry, including identifying stained or damaged items for rewash or discard.
Clean dryer filters and maintain laundry-room work areas and equipment.
Maintain and restock supply and storage closets.
Make up cribs and rollaway beds.