Housekeeper-Turndown Club

Marriott•Aspen, CO

About The Position

The Housekeeper-Turndown Club responds promptly to requests from guests and other departments and performs guest-room and hallway cleaning duties. The role involves preparing and transporting a supply cart, entering rooms according to access and vacancy procedures, replenishing amenities, replacing linens and terry, making beds, cleaning bathrooms, and removing trash, used linens, and room-service items. The housekeeper checks that room appliances are present and working, straightens furniture and other items, dusts and polishes surfaces, removes marks, and vacuums carpets and performs floor care. The position requires following company, safety, and security procedures; reporting maintenance issues, hazards, accidents, or injuries; completing required safety training and certifications; and storing flammable materials properly. The housekeeper is expected to maintain a clean, professional appearance, protect confidential information, welcome and assist guests in line with company standards, communicate professionally, support team goals, and meet quality standards. Other reasonable duties may be assigned by supervisors. The role is with The Ritz-Carlton, part of Marriott International. The company describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. Marriott states that it is an equal opportunity employer and offers benefits, with eligibility and options that may vary by employment status, position, and location.

Requirements

No high school diploma or GED equivalent is required.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, and place objects weighing up to 25 pounds without assistance and objects over 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill a cart with supplies and transport it to the assigned area.
Enter guest rooms according to procedures for gaining access and confirming vacancy.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items, make beds, and fold terry.
Clean bathrooms and remove trash, dirty linens, and room-service items.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances.
Dust and polish surfaces and remove marks from walls and furnishings.
Vacuum carpets and perform floor-care duties in guest rooms and hallways.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and personal appearance and protect confidential information.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, support team goals, and adhere to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.

Benefits

A wide range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and spark new adventures; eligibility and options may vary by employment status, position, and location.

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