About The Position

The Housekeeper/Room Attendant performs tasks to maintain hotel guest rooms in a clean and orderly manner, contributing to a pleasant guest experience. The role provides professional and courteous service, handles guest requests, and cleans guest rooms and hallways. It reports to the housekeeping supervisor and has no supervisory responsibilities. The position operates in a hotel environment and may involve some travel for brand certification. The posting describes it as full-time or part-time, with long hours and frequent weekend work.

Requirements

  • High school diploma or GED certificate.
  • Customer service background.
  • Customer/client focus, stress management/composure, and thoroughness.
  • Ability to lift 20 pounds.
  • Ability to meet the physical demands of the job, including regularly talking or hearing and frequently standing, walking, handling or feeling objects, and reaching with hands and arms.

Responsibilities

  • Provide professional and courteous service at all times.
  • Clean rooms upon request.
  • Handle and complete guest requests immediately.
  • Disinfect bathrooms, including toilets, and ensure bathrooms are free of hair.
  • Collect soiled linens for laundering and maintain linen supplies in appropriate locations.
  • Vacuum, mop, and sweep guest room floors and hallways.
  • Keep the housekeeping cart organized, properly stocked, and free of trash.
  • Clean stayover and checkout rooms within the time allotted by the property.
  • Remove trash and place it in the dumpster, stock the cart for the next person, and empty the vacuum daily.
  • Complete maintenance tickets for items that are not working or for safety concerns.
  • Protect guest property and hotel assets; do not open doors for guests who have forgotten their keys, and redirect them to the front desk.
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