Housekeeper/Room Attendant

Home2 Suites•Birmingham, AL

36d•Onsite

About The Position

RAM Hotels is a dynamic hotel management company seeking a friendly and energetic Housekeeper/Room Attendant to join their team. This role involves performing routine cleaning duties for guest rooms to exceed expectations, following the directives of the Executive Housekeeper. The ideal candidate will promote a positive image of the hotel, enjoy assisting guests, and have a knack for anticipating guest needs to create a stellar experience. This position is suitable for individuals who enjoy working in a fast-paced environment and delivering excellent customer service.

Requirements

High-school graduate or equivalent.
Minimum of six months work-related experience (hospitality or janitorial experience strongly preferred).
Excellent customer service skills.
Ability to follow directions and work in a fast-paced environment.
Must be flexible to work varied schedules.
Good written and oral communication skills.
Ability to listen attentively.
Must have the physical ability to walk, bend, and stand for long periods.
Must be able to lift up to 40 lbs.
Must adhere to grooming and appearance standards in alignment with uniform.
Must be dependable.
Ability to express compassion while remaining composed.
Ability to remain calm and focused while working under pressure.
Promote the property by demonstrating a “top-notch” attitude toward guests, including anticipating guest needs.
Ensure you are always a positive representation of the property.
Embrace and respect diversity and multi-cultural environments.

Nice To Haves

Previous experience in the hospitality industry.
Previous experience as a housekeeper/room attendant or janitorial services.

Responsibilities

Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions pertaining to their visit.
Respond promptly; be familiar with property location, amenities, and local attractions/activities to answer guest inquiries.
Resolve guests’ complaints to ensure guests satisfaction.
Complete all required brand-specific training, health and safety training, and adhere to all property-specific brand standards.
Knowledge of fire alarm and evacuation procedures.
Enter and prepare guest rooms for cleaning as per hotel standards, including making beds, dusting, sweeping/vacuuming, cleaning windows and mirrors, cleaning bathrooms, emptying trash, cleaning closets, cleaning and disinfecting telephones, replenishing amenities, removing and replacing bed linens, realigning furniture, checking and securing rooms, cleaning and restocking supply carts, and updating/submitting room assignment sheets.
Familiarize with the hotel's lost and found policy and immediately submit any lost or found items to the Executive Housekeeper.
Perform other tasks as necessary or to meet or exceed guest satisfaction.